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Nidhi Sihha
Noida
Summary
Results-driven Banking Operations professional with 8+ years of experience in AML/KYC compliance, retail asset operations and loan processing.
Currently working as Deputy Manager at HDFC Bank managing end-to-end email communication with business teams to resolve queries promptly and facilitate seamless and timely account processing.
Proven ability to manage teams, streamline operations and ensure adherence to regulatory frameworks such as CERSAI, CRILC and AML guidelines. Strong analytical mindset with expertise in improving operational efficiency and customer service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager of Operations
HDFC Bank
Noida
05.2022 - Current
- Oversaw team conducting KYC and document verification for individual and corporate clients across asset and liability products.
- Ensured compliance with AML guidelines and regulatory frameworks regarding CRILC fraud registry and risk containment unit.
- Facilitate seamless email support for business teams, ensuring swift resolution and enhanced turnaround time for account processing.
AML Analyst
TaskUs India Pvt Ltd
Gurgaon
04.2021 - 05.2022
- Conducted thorough transaction monitoring and AML investigations to enhance detection of suspicious activities.
- Authored detailed reports on findings for compliance and risk teams.
- Ensured compliance with global AML policies, procedures, and regulatory standards to uphold organisational integrity.
- Collaborated with international teams to identify and address financial crime risks effectively.
- Spearheaded process improvements in AML risk assessment and reporting to enhance compliance and operational efficiency.
Senior Executive Officer
Utkarsh Small Finance Bank
Banaras
01.2017 - 11.2020
- Oversaw KYC and verification processes for banking products to ensure compliance, and mitigate risk.
- Oversaw end-to-end loan processing from verification through to disbursement.
- Oversaw cersai registration and asset documentation, ensuring compliance and accuracy in secured loan processes.
- Coordinated audit activities to enhance compliance and accountability.
- Facilitated CRM operations to enhance customer engagement and streamline service delivery.
- Coordinated with internal teams and vendors to streamline document archival and retrieval processes.
- Oversaw GL accounts to ensure operational accuracy and compliance.
Education
Master of Business Administration - Finance
Jaipur National University
Jaipur, IN-RJ2022
Bachelor of Commerce - Accountancy
Veer Kunwar Singh University
Arrah, BR2016
Skills
- Risk assessment
- Operations oversight
- AML investigations
- Transaction monitoring
- Regulatory compliance
- Team leadership
- Audit coordination
- Email support management
- Banking and retail asset operations
- Loan processing and documentation
- Risk assessment and fraud detection
- Audit handling and compliance reporting
- Team leadership and training
- Microsoft Office and operational tools
- Compliance management
Certification
- AML KYC (Internal Bank Certification)
- PGDBM (NIBF - Raipur)
Interests
Projects
Security Registration (CERSAI)
-Managed asset registration for loan against property and secured lending products.
Product Testing (UAT)
-Participated in testing and validation in newly launched banking products.
Timeline
Deputy Manager of Operations
HDFC Bank
05.2022 - Current
AML Analyst
TaskUs India Pvt Ltd
04.2021 - 05.2022
Senior Executive Officer
Utkarsh Small Finance Bank
01.2017 - 11.2020
Master of Business Administration - Finance
Jaipur National University
Bachelor of Commerce - Accountancy
Veer Kunwar Singh University