Nidhi Virmani

Manage defaulted business debt recovery workflows in compliance with governance and credit risk policies.

Process unreconciled credits, commission entries, impairment assessments, and account adjustments.

Perform SLA monitoring, quality audits, and documentation accuracy checks.

Act as BR Floor Walker, resolving escalations, grievances, and supporting team queries.

Liaise with internal stakeholders, Insolvency Practitioners (IPs), and governance teams.

Contributed to BOT automation for 107 queue, including workflow documentation, PDD creation, and process mapping.

Led UAT cycles including test validation, defect identification, and quality assurance.

Achieved approx. 0.82 FTE reduction through automation and process optimization initiatives.

• Providing technical support to the on-field representatives via telephonic medium and customer relationship management and clientele handling. Helping Team leader with team management. Organizing and coordinating meetings.

• Responsible for Pearson operations across globe and handling its customers via call in resolving their queries related to the platform. Supervising and following up with customers delivering high end satisfaction. Helping Team leader with team management. Organizing and coordinate mMBAs.

• Responsible for Communication and Correspondence, file maintenance, calendar management, data entry, organizing and coordinating meetings, hotel bookings for clients and coordinating with marketing team with plans in order to get things done in a structured manner. Responsible for interacting with vendors and chain of stores for purchase order processing and timely dispatch. Helped Accounts with follow up for payments.