Arif Sayyed

Administered group life insurance policies by processing vendor and broker update requests, ensuring accurate member enrollment and benefit administration for Basic Life, Voluntary Term Life, and Critical Illness benefits.

Validated benefit and coverage calculations while verifying effective dates against approved policy terms and eligibility rules to support underwriting operations.

Conducted daily quality reviews of work completed by 8 processors, identifying data gaps and recommending corrective actions to minimize errors.

Managed high-volume production processing of approximately 32 schemes daily while adhering to quality and turnaround time standards.

Acted as operations SPOC for RPA initiatives by creating process documentation, conducting walkthroughs, and performing User Acceptance Testing (UAT).

Developed a monthly quality review dashboard using Power BI to track quality trends and error patterns.

Generated daily and weekly operational reports to support performance tracking and enhance decision-making processes.

Collaborated with US-based vendors and brokers via email to clarify discrepancies and expedite issue resolution.

• Managed credit card operations, ensuring accuracy in customer updates, limit modifications, and account closures.
  Delivered on-the-job training to new team members, facilitating effective process knowledge transfer.
  Conducted user acceptance testing for automation initiatives, optimizing deployment and processes.
  Updated standard operating procedures and maintained query trackers to enhance process governance.
  Supported workflow monitoring and contributed to operational efficiency through governance activities.