Nidhi Vishwakarma
New Delhi
Summary
- Dedicated and analytical-minded Data Analyst with a passion for transforming raw data into actionable insights.
- equipped with a solid foundation in data mining, and data visualization techniques (Power BI).
- Proficient in Excel and SQL.
- Possessing strong problem-solving skills and attention to detail, with the ability to effectively communicate findings to diverse stakeholders.
- Proven track record of collaborating in team environments to tackle complex data challenges and deliver meaningful solutions.
- Eager to leverage academic knowledge and practical skills to contribute to innovative projects and drive informed decision-making within an organization.
- Skilled in communication, problem-solving, and maintaining positive relationships with customers.
Overview
1
1
Certification
Work History
Customer Service Executive in
Tech Mahindra
Noida
02.2024 - 05.2024
- I supported customers with GST processes, navigation, technical issues, and E-way bill invoice related queries.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Provided top-quality control and eliminated downtime to maximize customer satisfaction.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Processed orders accurately and efficiently in accordance with company policies.
Education
Bachelor of Commerce -
Binod Bhihari Mahto Koylanchal University
Jharkhand09-2020
JAC of 12th - Commerce
Vinoba Bhave University
Jharkhand05-2017
JAC of 10th -
Rajendra Balika Vidyalaya
Jharkhand03-2015
Data Analytics - Pursuing
SLA Institute
New DelhiSkills
- MS Office-MS Word, Excel and Powerpoint
- SQL-Database,SQL commands ,SQL functions,DBMS & RDBMS
- Power BI-Dashboard Developments,interactivity,Data Modeling and Data Cleaning
Certification
- SQL from SLA
- MS Office (word,Excel & Powerpoint) from SLA.
- VBA from SLA
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Core Competencies
- Microsoft Excel.
- Data Analytics
- Business Intelligence .
- Report preparation and customization
- SQL & Power-BI
- Dashboard Customization
Timeline
Customer Service Executive in
Tech Mahindra
02.2024 - 05.2024
Bachelor of Commerce -
Binod Bhihari Mahto Koylanchal University
JAC of 12th - Commerce
Vinoba Bhave University
JAC of 10th -
Rajendra Balika Vidyalaya
Data Analytics - Pursuing
SLA Institute
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