Nidhishree
Process Lead
Bangalore
Summary
Experienced Process Lead specializing in root cause analysis, streamlining and optimizing business processes, fraud and risk investigation, payment frauds, and user research. Proven ability to make timely decisions, excel in complex assignments, and build strong relationships. Independent worker with a delivery-focused approach, consistently exceeding performance goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Process Lead
ADF Data Science Pvt. Ltd.
Chennai
12.2023 - Current
- Observed safety practices and upheld standards.
- Monitored tool use and performed repairs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Reviewed production schedules and streamlined processes.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Scheduled appropriate number of employees to complete production line tasks.
Lead Fraud Analyst
ADF Data Science Pvt. Ltd.
Chennai
04.2022 - 12.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Developed and implemented procedures to detect and prevent fraud.
- Evaluated success of fraud detection systems to identify areas for improvement.
Trust & Safety QA Analyst
LinkedIn
Bangalore
05.2021 - 04.2022
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Risk Analyst
OLA Cabs
Bangalore
07.2018 - 05.2021
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Discovery of new fraud, fraud patterns, and payment fraud.
- Reduce false positive & fraud escalation percent by
adding new fraud checks.
Sr. Research Analyst
Tracxn Technologies Pvt. Ltd.
Bangalore
03.2016 - 07.2018
- Creating analysis-based reports on investment trends as per client requests.
- Designing and maintaining research reports and analysis using Microsoft Excel, Tableau, and other business analysis software.
- Experienced in Data scrapping, Google, LinkedIn, and other media search metrics.
- Team handling for assigning tasks to every individual, track team metrics, quality check, and training the team.
Education
B.Tech - Computer Science Engineering
Dr. MGR. Educational & Research Institute
Chennai 08.2011 - 03.2015
Skills
Risk Management, Fraud Investigation, Chargebacks, AML & KYC, CRM & GRC
Payments, Finance, E-commerce, User & Market Research
Leadership & Team management, TechDevFraud Operations, Roadmap design & process setup, KRA & OKR, Identifying industries & sectors
SQL, Python, MS Skills, JIRA, Power BI, Tableau
Certification
Project Management Skills for Leaders
Timeline
Process Lead
ADF Data Science Pvt. Ltd.
12.2023 - Current
Lead Fraud Analyst
ADF Data Science Pvt. Ltd.
04.2022 - 12.2023
Trust & Safety QA Analyst
LinkedIn
05.2021 - 04.2022
Risk Analyst
OLA Cabs
07.2018 - 05.2021
Sr. Research Analyst
Tracxn Technologies Pvt. Ltd.
03.2016 - 07.2018
B.Tech - Computer Science Engineering
Dr. MGR. Educational & Research Institute
08.2011 - 03.2015