Nigar Valora
Hyderabad
Summary
Salesforce-certified professional with 6+ years of diverse experience in CRM consulting, technical support, and application development across IT and telecom sectors. Currently at Salesforce, Hyderabad, with 3 years of experience, most recently serving as a Success Guide and earlier as a Technical Support Engineer, solving complex issues and enabling client success. Skilled in Salesforce Lightning, Apex, Visualforce, SOQL/SOSL, Flows, Triggers, APIs, and Einstein AI tools. Strong understanding of Agentforce, CPQ basics, and Sales, Service, and Data Clouds. AI-driven mindset with experience implementing and troubleshooting Salesforce Einstein products like Lead & Opportunity Scoring, Forecasting, Auto Contact Capture, and Conversation Insights. Proven track record of driving product adoption, resolving complex technical challenges, and supporting strategic business transformation via Salesforce. Techno-managerial orientation with cross-functional team collaboration, project leadership, stakeholder engagement, and AI/ML & LLM integration initiatives. Familiar with end-to-end email integration (Gmail/Outlook), access & sharing rules, scheduled/bulk jobs, and advanced configuration & customization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Success Guide
Salesforce
06.2022 - Current
- Engaging with clients to understand business goals, gather detailed technical & functional requirements, and tailor solutions accordingly.
- Delivering expert coaching and consultative support to customers, aligning product features with their operational objectives.
- Conducting in-depth, scenario-based product demos to showcase capabilities and drive customer adoption.
- Providing strategic recommendations to optimize platform usage based on customer pain points and industry best practices.
- Liaising with product, customer success, and engineering teams to ensure client feedback is incorporated into product development cycles.
- Delivering comprehensive technical support and solutions to clients, ensuring optimal utilization of Salesforce products and services while addressing complex integration challenges.
- Maintaining a deep understanding of product functionalities, enabling effective troubleshooting and resolution of client issues.
- Collaborating with cross-functional teams to streamline processes and enhance service delivery, ensuring alignment with client expectations and industry standards.
- Assisting clients in integration of Salesforce APIs, Apex and Visualforce, providing expert guidance throughout the implementation process.
- Managing and resolving intricate service problems, ensuring timely and effective solutions to enhance client satisfaction.
- Conducting training sessions for clients to improve their understanding of Salesforce functionalities and best practices.
- Analyzing client feedback to identify areas for improvement and implementing strategies to enhance service quality.
Senior System Engineer
Infosys
06.2021 - 06.2022
- Conducted thorough analysis of user requirements to develop tailored business solutions that align with client objectives and expectations.
- Formulated and documented innovative technical solution approaches to address diverse business challenges, ensuring clarity and precision in communication.
- Diagnosed and rectified codebase errors, enhancing software reliability and performance through meticulous debugging practices.
- Championed adherence to software development best practices, ensuring compliance with company standards for coding and testing.
- Coordinated with the Scrum Master to provide regular updates on project progress, facilitating effective communication within the team.
- Engaged in collaborative efforts with stakeholders to identify and implement process improvements, driving operational efficiency.
- Participated in code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement within the development team.
- Assisted in the preparation of technical documentation, ensuring comprehensive coverage of system functionalities and processes.
Java Developer
TATA Consultancy Services
10.2018 - 06.2021
- Engaged with clients to ascertain specific requirements and expectations, ensuring alignment with project deliverables and quality standards.
- Designed and executed comprehensive test cases for Unit and System Integration Testing, ensuring thorough validation of software functionalities.
- Developed and reviewed code, overseeing integration testing, code migration, and debugging processes to ensure seamless deployment.
- Created detailed technical documentation, including common components and APIs, to facilitate knowledge sharing and project continuity.
- Conducted security scans and troubleshooting for incidents, ensuring compliance with industry standards and best practices.
- Collaborated with cross-functional teams to identify and implement improvement initiatives, enhancing overall project outcomes.
- Provided support for call resolutions and change request development, ensuring timely and effective responses to client needs.
- Maintained a bug tracker to document and resolve code errors, ensuring transparency and accountability in the development process.
Education
Master of Computer Applications - Computer Science
Saurashtra University
Rajkot,Gujrat05-2018
Bachelor of Computer Applications - Computer Science
M.J. Kundaliya College
Rajkot,Gujrat06-2016
Skills
CRM
- Salesforce Administration & Consulting, Agentforce Implementation, Einstein AI Tools & Analytics, Apex, Visualforce, Flows, Triggers, SOQL/SOSL, Sharing & Access Mgmt, API Integration & Customization, CPQ (Basics), Forecasting, Cadence, Data Cloud, Sales, Service & Marketing Cloud, Email Integration (Gmail/Outlook), Project Execution & Stakeholder Management, Techno-managerial Reporting & Delivery
- Languages/Technologies
- Core Java, Spring, HTML, CSS, JavaScript, jQuery, AJAX, Angular, React, ZK, Android
Database
- MS SQL, Oracle, SQLite, PGAdmin, heidiSQL
Tools
- Eclipse, Android Studio, Jira, Jenkins, OpenShift, Confluence, Workbench, DataLoader, VS Code, Splunk
Version Control
- Git, SVN, Bitbucket, Stash
Others
- MS Office Suite
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Associate
Timeline
Success Guide
Salesforce
06.2022 - Current
Senior System Engineer
Infosys
06.2021 - 06.2022
Java Developer
TATA Consultancy Services
10.2018 - 06.2021
Master of Computer Applications - Computer Science
Saurashtra University
Bachelor of Computer Applications - Computer Science
M.J. Kundaliya College
PERSONAL DETAILS
Address
- Hyderabad – 500008, Telangana
- Date of Birth - Apr 1996
- 2nd April 1996
Languages Known
- English, Hindi, Gujarati, Katchhi
Awards
Nominated for Customer Champion Award, Served as Backup Tech Lead for 9–12 months
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