NIHAAL BURAGONI
Customer service associate
Nagpur
Summary
Dynamic and professional with a proven track record in customer relations and strategic planning. Demonstrated expertise in managing key tech accounts and boosting client satisfaction through effective communication and database management. Strong background in cybersecurity and time management, consistently achieving over 80% accuracy in data handling. Possesses a strong ability to enhance brand visibility and foster customer loyalty.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Associate
Startek
05.2024 - 08.2024
- E-commerce chat support and email support representative
- Provide timely and professional assistance to customers via multiple communication channels, including phone, email, chat, and social media
- Address inquiries, resolve issues, and offer solutions to enhance customer satisfaction
- Identify and escalate complex issues to appropriate teams for resolution, such as logistics, payment, or product defects
- Follow up with customers to ensure satisfactory resolution and maintain customer loyalty
- Provide technical support for navigating the Amazon website, mobile app, and digital services
- Guide customers through account setup, payment processing, and troubleshooting common technical issues
Sales Representative
Agricom Impex
04.2023 - 04.2024
- Managed client accounts in the technology sector, focusing on Sales and customer relations management and support
- Handled 5 major tech accounts, leading to an increase in client satisfaction
- Worked closely with teams to execute strategic plans, boosting project success rate
- Secured coverage for clients in promotion trades, increasing brand visibility
Customer Service Executive
Hexaware BPS
02.2020 - 04.2021
- Managed key accounts in the technology sector, focusing on data processing and database management
- Developed and executed strategic communication with clients
- Outbound calling to help clients get their applications correctly processed and maintain 80%–90% accuracy while handling customer data
- Researching clients' data and following standard operating procedures
Education
Bachelor's Degree - Computer information systems
Saint Leo University
Skills
Customer Relations
Strengths
- Strategic Planning, Led a team of 10 in developing and executing strategic plans, resulting in a 35% increase in efficiency.
- Collaboration, Worked closely with cross-functional teams to drive project success, leading to a 45% increase in team productivity.
- Media Relations, Established strong relationships with top-tier technology and business outlets, increasing brand visibility by 50%.
Accomplishments
Certificate of appreciation for Rising Star by Accurate Team.
Timeline
Customer Service Associate
Startek
05.2024 - 08.2024
Sales Representative
Agricom Impex
04.2023 - 04.2024
Customer Service Executive
Hexaware BPS
02.2020 - 04.2021
Bachelor's Degree - Computer information systems
Saint Leo University
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