Pranay Tiwari
Team Leader Operations
Lucknow,Uttar Pradesh
Summary
Experienced leader in project management, strategic planning, and team coordination. Skilled in organization, communication, and driving performance. Proven track record of overseeing project execution and thriving in dynamic work environments.
Overview
16
16
years of professional experience
7
7
Languages
Work History
Team Lead, Flipkart PAM (Paid Account Management)
Startek
Lucknow
01.2024 - 06.2025
- Anticipated competitive threats and developed proactive mitigation strategies, ensuring sustained growth and market positioning.
- Owned vendor relationships negotiating terms of business including product returns, ordering, and service level agreements to maintain operational excellence.
- Handled seller escalations promptly, resolving complex issues to maintain high seller satisfaction and trust while ensuring alignment with Flipkart policies.
- Drove critical KPIs such as Product Listing Ads (PLA) , Product Content Accuracy (PCA) , promotions, order flow, inventory management, Fulfillment by Flipkart (FBF) , and Selection expansion to exceed business objectives.
- Enabled seller success by implementing initiatives like Jira/M-offers, providing fee rebates that directly boosted seller participation and sales.
- Led FBF onboarding and PLA execution , serving as the single point of contact for cross-functional teams to streamline processes and accelerate go-live timelines.
- Developed and executed sales forecasts to align daily, monthly, and yearly targets, ensuring the team's operational focus translated into measurable revenue outcomes.
- Mentored and guided team members, fostering a high-performance culture and ensuring adherence to Flipkart's best practices in account management and seller enablement.
Startek, Team Leader. (FK Ad-Expert)
Startek
Lucknow
02.2023 - 12.2023
- I got promoted as Acting Team Leader on 27th Jan 2023 for the
Flipkart Ad-expert program. - Understanding the logic of the campaigns like CPC and ROI, How they work and help to boost the sales and revenue.
- Putting extra efforts to increase the PLA Ad spent for the sellers, We offer them some extra benefits to increase their ad spent
- Try to deliver the Re-subs which is around 70% of the potential.
- Handling the team of 40 KAM ( Key Ads Manager)
- Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Providing reporting for forecast analysis and ad-hoc reporting in support of decision- making.
- Rewarding agents on achieving their individual targets as well as rewarding them for the team support.
- Enhancing the seller's experience who are onboarded to the Ad expert program by giving them extra benefits like PCA and PLA plus offering them monetary support in the plans and PLA free credit.
- I Used to do daily 5 to 6 call audits to understand how agents are interacting with the sellers and to understand if the seller is satisfied with the program or not.
- Managed leave requests and arranged covers to facilitate smooth flow of operations.
Key Account Manager, Business Development
Startek
Lucknow
09.2021 - 01.2023
- I worked as a Key Account Manager for FK Electronics by predicting potential competitive threats and outlining proactive solutions.
- Analyzed key competitors to respond to competitive threats.
- Own the terms of business with the vendor products, returns, ordering, service level agreements etc.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Driving the important KPIs like PLA, PCA, Promotions, order flow, Inventory management, FBF (Fulfillment by Flipkart), Selections etc.
- Providing the extra benefits to the sellers like Jira/ M-offers i.e where we give rebate to sellers by waving off the Marketplace fee from Flipkart rate card. This helps us to boost up the sales.
- I also got promoted as SME(Subject Matter expert) for FK Electronics (I Solely handled FBF Onboarding & PLA).
Dealer Development Manager
Royal Enfield.
Lucknow
07.2019 - 01.2020
- Scouting for new sites.
- Locating Green lands or Brown Lands.
- Continuous Site visits.
- Collaborating vendors for lights, Signage, Furniture, Etc,.
- Collaborating with the Architect for Art Work.
- Completing the Studio in the Stipulated time span.
- Inaugurating the new studio on the promised date.
Business Development Manager
1 Stop Solution.
Bhopal
08.2015 - 10.2018
- To get the new client onboard.
- To assist the presentation in offices/corporate for getting new clients.
- Motivate the Team to Drive sales.
- Refresher Training to the team on a regular basis.
- Set the monthly, weekly, daily Targets for the team and ensure that the targets are achieved.
Marketing Executive
Iffco-Tokio Insurance Services (ITIS).
Lucknow
04.2013 - 02.2014
- Knowledge of on boarding & pre-existing customer through policy creation and Endorsement in SIEBEL CRM.
- Product training imparted to colleagues and customers about better understanding and product changes.
Sales Manager
India Info line
Lucknow
05.2009 - 04.2010
- Providing Insurance solutions to the customers.
- Maintaining relationship with the customers for service related Issues & future business.
- Generating business & achieving individual monthly targets.
- Generating leads for future business through meetings, calls etc.
- Achieving Insurance policy and premium income targets.
- Generating references and getting business.
Education
Post Graduate Diploma in Management (PGDM). - Marketing/HR
Techno Institute of Management Sciences
Lucknow09.2016
Bachelor of Arts - Arts
CSJM
Lucknow06.2012
CCNP - CCNP
UPTEC Computer Consultancy Ltd
Lucknow03.2011
HSC/Intermediate - Commerce
FC Inter College
Lucknow04.2007
Highschool - Math's
SVM Higher Secondary School
Lucknow04.2005
Skills
Good Communication skills
Command in MS-Excel and Google sheets
Problem solving
Process improvement
Quality control
Performance improvement
Production monitoring
Relationship building
Schedule management
Problem-solving
Documentation and reporting
Work Planning and Prioritization
Languages
- English
- Hindi
Accomplishments
- AWARDS Awarded by the Flipkart for achievingthe Units of the sellers a total of 125% Unit growth. Promoted as Subject matter expert (SME)for the Electronics category. Promoted as team leader for the Flipkart, Ad expert program.
- Awarded by the Flipkart as Rising Star for achieving the highest Opt-in%, DL% & Ads Spend%.
- Promoted as Subject matter expert (SME) for the household category.
- Promoted as team leader for the Flipkart Ad expert program.
- Qualified for UDGHOSH all over Lucknow First in ICICI Prudential.
Education
other,other
Additional Information
Awarded by the Flipkart as Rising Star for achieving the highest Optin%, DL% & Ads Spend%.
Qualified for UDGHOSH all over Lucknow First in ICICI Prudential.
Timeline
Team Lead, Flipkart PAM (Paid Account Management)
Startek
01.2024 - 06.2025
Startek, Team Leader. (FK Ad-Expert)
Startek
02.2023 - 12.2023
Key Account Manager, Business Development
Startek
09.2021 - 01.2023
Dealer Development Manager
Royal Enfield.
07.2019 - 01.2020
Business Development Manager
1 Stop Solution.
08.2015 - 10.2018
Marketing Executive
Iffco-Tokio Insurance Services (ITIS).
04.2013 - 02.2014
Sales Manager
India Info line
05.2009 - 04.2010
Post Graduate Diploma in Management (PGDM). - Marketing/HR
Techno Institute of Management Sciences
Bachelor of Arts - Arts
CSJM
CCNP - CCNP
UPTEC Computer Consultancy Ltd
HSC/Intermediate - Commerce
FC Inter College
Highschool - Math's
SVM Higher Secondary School
Similar Profiles
Morgan SouderMorgan Souder
Technical Supervisor at StarTekTechnical Supervisor at StarTek
Jennifer RodiJennifer Rodi
Customer Service Representative at StartekCustomer Service Representative at Startek
Suraj GujjarSuraj Gujjar
Customer Service Representative at StartekCustomer Service Representative at Startek
MRIDUL RAJPUTMRIDUL RAJPUT
Assistant Manager – Finance & Accounting (Order to Cash) at EXL ServiceAssistant Manager – Finance & Accounting (Order to Cash) at EXL Service
SAURABH MISHRASAURABH MISHRA
Intern at CIVI COURT LucknowIntern at CIVI COURT Lucknow