Surbhi Singh
Noida
Summary
Highly motivated and customer centric BPO professional with 1.6 years of experience in delivering exceptional customer service and support. Seeking to leverage my problem-solving and communication abilities to address customer concerns, deliver exceptional service, and support the growth of the organization coupled with my career growth.
Overview
1
1
year of professional experience
Work History
Flipkart Executive
Tele performance
Mohali
09.2023 - 11.2023
- Two months of experience as a Flipkart executive on a two-month contract.
- Gain knowledge of the Flipkart process.
- Created strategies for improving customer experience levels across multiple channels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strategies for responding effectively to negative feedback or reviews from customers.
Zomato Executive
Startek
Hydrabad
06.2022 - 09.2023
- 1.4 year experience as Zomato executive
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
- Identified customer goals and objectives to gain valuable insight and present targeted solutions.
- Planned strategies designed to attract customers and boost loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Agriculture
Amity University
12-2021
Intermediate - PCB
Mahamaya Balika Inter College
01.2019
10th -
Shivalik Cambridge School
01.2017
Skills
- Problem-solving skills
- Strong empathy
- Multitasking skills
- Good communication skills
- Technical proficiency
- Adaptable
- Collaborating
Personal Information
- Date of Birth: 10/29/01
- Marital Status: Unmarried
- Language: Hindi, English
Timeline
Flipkart Executive
Tele performance
09.2023 - 11.2023
Zomato Executive
Startek
06.2022 - 09.2023
Bachelor of Science - Agriculture
Amity University
Intermediate - PCB
Mahamaya Balika Inter College
10th -
Shivalik Cambridge School
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