Niharika Pandey
Banking
Noida
Summary
Banking professional with experience of 8+ years in various financial segments .
In depth understanding of banking products , core banking operations , KYC , AML , client onboarding & servicing .
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Premeir Service Manager
HSBC
Bangalore , Noida
03.2020 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Provided primary customer support to internal and external customers.
- Handling premier clients with complete due diligence .
- In depth understanding of foreign exchange , servicing .
- Comply with AML regulation , FCC principles & Global Standards while onboarding new to bank clients .
- Investigation on alerts & cases of transaction with respect to HSBC clients .Identifying and reviewing suspicious activities by ensuring Global Standards are followed .
- Maintain existing client relationship and identifying new business opportunities .
- Complete extensive due diligence investigation using public and private databases in accordance with Anti Money Laundering .
- Teller supervisor back up in handling cash
- Validate the due diligence ( EDD , CDD , Simplified Due Diligence ) basis the risk rating .
Business Support , Assitant MAnager
HSBC
Bangalore
01.2019 - 03.2020
- Made insentive recommendations basis performance of staffs
- Hosting customer focus group meetings , provind forum for client for sharing direct feedback with senior management .
- Providing support to regional head by calibrating performances for all the south region branches .
- Spoc for reporting any operational breaches across branches to head office .Handing KYC cases for the region .
- Preparing ppts, decks , excel for reviewing the performances of various brnaches and related staffs
- Completed regular inventory counts to verify stock levels, operational checks at various branches .
CEP , Senior Associate
HSBC
Bangalore
09.2016 - 01.2019
- Maintaining and building new corporate relationships .
- Onboarding new salary accounts for the bank .
- Assessing and providing unsecured lending products of the bank basis the eligibility .
Deputy Manager
Kotak Mahindra Bank
Bangalore
06.2015 - 08.2016
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Manage and grow client portfolio.
- Providing product specialist with qualified referrals for cross sell.
- Onboarding new clients .
Education
PGDBM - Banking And Relationship Management
Manipal University
Bangalore 07.2014 - 07.2015
B Com (Hons.) -
University of Delhi
Delhi 07.2010 - 07.2013
Skills
Analytical skill
Customer service management
KYC ,AML
Employee supervision
Customer Due Diligence
Timeline
Premeir Service Manager
HSBC
03.2020 - Current
Business Support , Assitant MAnager
HSBC
01.2019 - 03.2020
CEP , Senior Associate
HSBC
09.2016 - 01.2019
Deputy Manager
Kotak Mahindra Bank
06.2015 - 08.2016
PGDBM - Banking And Relationship Management
Manipal University
07.2014 - 07.2015
B Com (Hons.) -
University of Delhi
07.2010 - 07.2013