Summary
Overview
Work History
Education
Skills
Timeline
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Niharika Pandey

Niharika Pandey

Banking
Noida

Summary

Banking professional with experience of 8+ years in various financial segments .

In depth understanding of banking products , core banking operations , KYC , AML , client onboarding & servicing .

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Premeir Service Manager

HSBC
Bangalore , Noida
03.2020 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Provided primary customer support to internal and external customers.
  • Handling premier clients with complete due diligence .
  • In depth understanding of foreign exchange , servicing .
  • Comply with AML regulation , FCC principles & Global Standards while onboarding new to bank clients .
  • Investigation on alerts & cases of transaction with respect to HSBC clients .Identifying and reviewing suspicious activities by ensuring Global Standards are followed .
  • Maintain existing client relationship and identifying new business opportunities .
  • Complete extensive due diligence investigation using public and private databases in accordance with Anti Money Laundering .
  • Teller supervisor back up in handling cash
  • Validate the due diligence ( EDD , CDD , Simplified Due Diligence ) basis the risk rating .

Business Support , Assitant MAnager

HSBC
Bangalore
01.2019 - 03.2020
  • Made insentive recommendations basis performance of staffs
  • Hosting customer focus group meetings , provind forum for client for sharing direct feedback with senior management .
  • Providing support to regional head by calibrating performances for all the south region branches .
  • Spoc for reporting any operational breaches across branches to head office .Handing KYC cases for the region .
  • Preparing ppts, decks , excel for reviewing the performances of various brnaches and related staffs
  • Completed regular inventory counts to verify stock levels, operational checks at various branches .

CEP , Senior Associate

HSBC
Bangalore
09.2016 - 01.2019


  • Maintaining and building new corporate relationships .
  • Onboarding new salary accounts for the bank .
  • Assessing and providing unsecured lending products of the bank basis the eligibility .

Deputy Manager

Kotak Mahindra Bank
Bangalore
06.2015 - 08.2016
  • Greeted and assisted customers with questions, concerns and purchasing needs.
  • Manage and grow client portfolio.
  • Providing product specialist with qualified referrals for cross sell.
  • Onboarding new clients .


Education

PGDBM - Banking And Relationship Management

Manipal University
Bangalore
07.2014 - 07.2015

B Com (Hons.) -

University of Delhi
Delhi
07.2010 - 07.2013

Skills

Analytical skill

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Timeline

Premeir Service Manager

HSBC
03.2020 - Current

Business Support , Assitant MAnager

HSBC
01.2019 - 03.2020

CEP , Senior Associate

HSBC
09.2016 - 01.2019

Deputy Manager

Kotak Mahindra Bank
06.2015 - 08.2016

PGDBM - Banking And Relationship Management

Manipal University
07.2014 - 07.2015

B Com (Hons.) -

University of Delhi
07.2010 - 07.2013

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