Niharika Rudraraju
Visakhapatnam
Summary
I believe in observing where action precedes knowledge. Accomplished Senior Systems Engineer with a proven track record at Infosys, specializing in SharePoint administration and critical thinking. Results-driven IT professional with over 3.10 years of expertise in L3 SharePoint and Office 365 support. Expert in enhancing system operations and resolving complex issues, significantly improving operational efficiency. Skilled in PowerShell scripting and SharePoint Framework, adept at leading cross-functional teams to success without exceeding breach time compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Infosys
Visakhapatnam
05.2021 - Current
- Providing 24/7 support for Microsoft internal staff, ensuring seamless operations.
- Managing ticket queues by dispatching, converting, and maintaining breach time compliance.
- Actively participating in bridge calls during outages and critical issues, coordinating with multiple teams for rapid resolution.
- Expertise in SharePoint, Office 365, Power BI, Power Automate, Excel, and SQL for efficient troubleshooting and support.
- Migrating SharePoint pages efficiently using the Adobe Experience Manager (AEM) tool.
- Identifying and resolving issues by creating incidents and bugs, ensuring timely follow-ups with relevant teams.
- Configuring accounts and granting access to internal agents for SharePoint site accessibility.
- Developed and maintained SharePoint Framework (SPFx) solutions to manage dealer access and toolbox-related functionalities, ensuring smooth authorization and role-based access.
- Worked on the EMT (Employee Management Tool) to verify and manage role assignments for users in ISIM (IBM Security Identity Management).
- Coordinated with the IAM Team to resolve discrepancies in access and synchronization between ISIM and Entra.
Education
Masters of Computer Applications - Computer Applications Development
ANDHRA UNIVERSITY
Andhra Pradesh06-2023
Bachelor of Computer Applications - Computer Applications Development
Aditya Degree College
Andhra Pradesh09-2020
Skills
- JavaScript
- Microsoft office
- SharePoint administration
- PowerShell scripting
- Microsoft office 365
- SharePoint framework
- Security and permissions
- Site collection management
- SQL
- HTML & CSS
Certification
AI-900 - Microsoft Azure AI Fundamentals
PL- 900 - Microsoft Power Platform Fundamentals
PL-200: Microsoft Power Platform Functional Consultant
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Accomplishments
- Won First Prize in a state-level "Best Programmer" competition, showcasing exceptional coding skills, algorithmic thinking, and problem-solving abilities.
- Awarded First Prize in a state-level "Best Coder" event, demonstrating expertise in competitive coding and efficient problem resolution.
- Achieved Second Highest Rank in BCA at the state level, reflecting strong academic excellence, dedication, and a deep understanding of computer applications.
Timeline
Senior Systems Engineer
Infosys
05.2021 - Current
Masters of Computer Applications - Computer Applications Development
ANDHRA UNIVERSITY
Bachelor of Computer Applications - Computer Applications Development
Aditya Degree College
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