Preethi Raja

• Designed and developed customer communication workflows using Quadient GMC Inspire Designer, ensuring high-quality, personalized output for large-scale campaigns.
• Built and maintained interactive applications, leveraging JavaScript, HTML, and CSS, improving user experience, and reducing load times by 20%.
• Automated document composition and data integration processes using FileMaker Pro streamline operations and reduce manual effort.
• Created visually compelling marketing and operational assets using Adobe Creative Suite (Illustrator, InDesign, Photoshop), and Figma, aligning with brand guidelines, and enhancing engagement.
• Implemented generative AI solutions for content automation and predictive analytics, improving efficiency and personalization in communication workflows.
• Managed ServiceNow workflows for incident, change, and service request management, ensuring compliance, and reducing resolution time.
• Developed and implemented automation solutions using JavaScript and Java to streamline manual tasks and reduce human error.
• Collaborated with stakeholders to understand their needs and requirements, and translated them into effective automation solutions.
• Provided technical support and guidance to team members on automation best practices and tools.
• Crafted visually engaging layouts and illustrations using Inspire Designer.
• Designed custom graphics and icons to enhance the visual appeal.
• Additionally, I implemented JavaScript to add interactive features and provide an immersive reading experience for users.
• Worked closely with business users to gather requirements, define scope, and develop detailed specifications for customized automation projects.
• Assisted maintenance personnel with complex troubleshooting.

Key Projects:

• Customer Communication Automation: Migrated legacy templates to Quadient Inspire, reducing processing time by 30%.
• AI-Powered Content Generation: Integrated Gen AI models for dynamic content creation, improving campaign turnaround.