Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikhil Gaonkar

Supply Chain Management
Bengaluru,KA

Summary

With over 8 years in logistics domain, proficient in Planning, Strategy,Client Management and Operations. Currently managing end-to-end First Mile Control Tower Operations for Market-Place business at Shadowfax Pvt Ltd, ensuring operational excellence and client satisfaction. Skilled in MS Office, with strong attention to detail and adept at managing multiple priorities effectively.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Assistant Manager First Mile & Process Excellence

Shadowfax
06.2021 - Current
  • Responsible for complete end to end management of first mile operations for all the clients PAN India.
  • Improved Day 0 Pick up conversion from 79% ( June '22) to 92% ( Jan '24) by analyzing daily data on all matrices and providing with real time resolution with ground operations.
  • Improved Un-Picked Performance at seller level from 12% to
  • Handled multiple projects with Tech/Product team to improve the Rider Application.
  • Reduced losses at First Mile hubs PAN India.
  • Oversaw capacity planning for all First Mile hubs.
  • Managing client and Operation escalation on a daily basis for to ensure smoother operations and client satisfaction, underscoring a collaborative approach to achieving business objectives.

Senior Associate

Delhivery Corporate Office
11.2018 - 05.2021
  • Managed large center, hub, LM, FM operations, including a 3-month deployment in Nagaland. Led a 15-member team, improving SLA from 33% to 64% within a month, handling daily load of 800-900 consignments across 3 major PIN codes. Established multiple LM centers, enhancing Delhivery's serviceability in Nagaland.
  • Managed Seller Pick-ups and Last Mile (LM) delivery at Flipkart Fulfillment Centers (FCs) nationwide.
  • Provided end-to-end support for operations and client servicing, including business meetings, reports, escalations, and financial and seller-related issues.
  • Generated approximately 3 crore in revenue within a 7-month period.
  • Handled a total load of 3.5k tonnes of consignments nationwide during the pandemic period.

Associate

Delhivery Corporate Office
08.2016 - 10.2018
  • Conducted audits and standardized operations at 24 First Mile and Line Haul facilities nationwide, resulting in the movement of assets worth Rs 1 Lakh to/from facilities as needed.
  • Enhanced dimension and weight capturing accuracy for over 3 lakh shipments daily across India, increasing accuracy from 90% to 98.5% for B2B shipments.
  • Successfully opened 19 new last mile centers within 2 months, coordinating with various teams to ensure infrastructure readiness and seamless operations.
  • Provided engineering support to the South operations team, including implementing corrective actions post Root Cause Analysis (RCA), introducing new processes/products, and preparing Business Request Documents for last mile center relocations.

Business Development Executive

Delhivery Corporate Office
09.2015 - 07.2016
  • Managed approximately 22% of logistics volumes in the South-Zone by effectively coordinating with over 10 clients.
  • Led the account management of major clients in the South, including Zivame, Parcelled, Chumbak, Voylla, and Prism.
  • Worked closely with the operations team to ensure smoother operations and client satisfaction, underscoring a collaborative approach to achieving business objectives.

Education

Bachelor of Technology - Mining Engineering

National Institute of Technology, India
Surathkal, India
04.2001 -

Skills

  • Excellent Communication

    • undefined

    Timeline

    Assistant Manager First Mile & Process Excellence

    Shadowfax
    06.2021 - Current

    Senior Associate

    Delhivery Corporate Office
    11.2018 - 05.2021

    Associate

    Delhivery Corporate Office
    08.2016 - 10.2018

    Business Development Executive

    Delhivery Corporate Office
    09.2015 - 07.2016

    Bachelor of Technology - Mining Engineering

    National Institute of Technology, India
    04.2001 -

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