Nikhil Gaonkar
Supply Chain Management
Bengaluru,KA
Summary
With over 8 years in logistics domain, proficient in Planning, Strategy,Client Management and Operations. Currently managing end-to-end First Mile Control Tower Operations for Market-Place business at Shadowfax Pvt Ltd, ensuring operational excellence and client satisfaction. Skilled in MS Office, with strong attention to detail and adept at managing multiple priorities effectively.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager First Mile & Process Excellence
Shadowfax
06.2021 - Current
- Responsible for complete end to end management of first mile operations for all the clients PAN India.
- Improved Day 0 Pick up conversion from 79% ( June '22) to 92% ( Jan '24) by analyzing daily data on all matrices and providing with real time resolution with ground operations.
- Improved Un-Picked Performance at seller level from 12% to
- Handled multiple projects with Tech/Product team to improve the Rider Application.
- Reduced losses at First Mile hubs PAN India.
- Oversaw capacity planning for all First Mile hubs.
- Managing client and Operation escalation on a daily basis for to ensure smoother operations and client satisfaction, underscoring a collaborative approach to achieving business objectives.
Senior Associate
Delhivery Corporate Office
11.2018 - 05.2021
- Managed large center, hub, LM, FM operations, including a 3-month deployment in Nagaland. Led a 15-member team, improving SLA from 33% to 64% within a month, handling daily load of 800-900 consignments across 3 major PIN codes. Established multiple LM centers, enhancing Delhivery's serviceability in Nagaland.
- Managed Seller Pick-ups and Last Mile (LM) delivery at Flipkart Fulfillment Centers (FCs) nationwide.
- Provided end-to-end support for operations and client servicing, including business meetings, reports, escalations, and financial and seller-related issues.
- Generated approximately 3 crore in revenue within a 7-month period.
- Handled a total load of 3.5k tonnes of consignments nationwide during the pandemic period.
Associate
Delhivery Corporate Office
08.2016 - 10.2018
- Conducted audits and standardized operations at 24 First Mile and Line Haul facilities nationwide, resulting in the movement of assets worth Rs 1 Lakh to/from facilities as needed.
- Enhanced dimension and weight capturing accuracy for over 3 lakh shipments daily across India, increasing accuracy from 90% to 98.5% for B2B shipments.
- Successfully opened 19 new last mile centers within 2 months, coordinating with various teams to ensure infrastructure readiness and seamless operations.
- Provided engineering support to the South operations team, including implementing corrective actions post Root Cause Analysis (RCA), introducing new processes/products, and preparing Business Request Documents for last mile center relocations.
Business Development Executive
Delhivery Corporate Office
09.2015 - 07.2016
- Managed approximately 22% of logistics volumes in the South-Zone by effectively coordinating with over 10 clients.
- Led the account management of major clients in the South, including Zivame, Parcelled, Chumbak, Voylla, and Prism.
- Worked closely with the operations team to ensure smoother operations and client satisfaction, underscoring a collaborative approach to achieving business objectives.
Education
Bachelor of Technology - Mining Engineering
National Institute of Technology, India
Surathkal, India 04.2001 -
Skills
Other Technical Skills : Ms Office , Power BI , Basic SQL
Timeline
Assistant Manager First Mile & Process Excellence
Shadowfax
06.2021 - Current
Senior Associate
Delhivery Corporate Office
11.2018 - 05.2021
Associate
Delhivery Corporate Office
08.2016 - 10.2018
Business Development Executive
Delhivery Corporate Office
09.2015 - 07.2016
Bachelor of Technology - Mining Engineering
National Institute of Technology, India
04.2001 -