Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nikhil H V

Nikhil H V

Bengaluru

Summary

IT Support Associate with 4+ years of experience. Expertise in Windows server infrastructure and AWS services. Skilled in deploying and optimizing EC2 instances, configuring IAM policies, and implementing effective monitoring solutions using AWS CloudWatch. Experienced in incident management and disaster recovery planning, with strong skills in various AWS technologies, Windows server and monitoring tools. Committed to enhancing operational efficiency and driving innovative IT solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

L2 IT Technical Support Associate

Benchmark ESG Pvt Ltd
Bengaluru
11.2021 - Current
  • Oversaw Windows server infrastructure and related services.
  • Deployed EC2 instances while optimizing performance.
  • Configured and maintained IAM policies, roles, and users, aligning with the least privilege principle.
  • Enhanced performance, scalability, and security through collaborative efforts.
  • Deployed comprehensive monitoring solutions with AWS CloudWatch.
  • Analyzing issues and implementing resolutions, maintaining business continuity with minimal downtime.
  • Conducted daily system and application health evaluations to maintain optimal performance.
  • Executed monthly patching for Windows servers manually and via the Tanium tool.

L1 IT Systems Associate

SARN Technologies Pvt ltd
Benagaluru
11.2019 - 10.2021
  • Primary responsibilities include continuous monitoring of infrastructure operations, such as applications, application servers, databases, and networks. This role involves performing daily system administration tasks, monitoring performance, and managing and updating tickets (issues) through the incident management system.
  • Monitored system uptime and checked the status of each business instance to ensure they are operational. In case of any issues, troubleshooting is performed to resolve them promptly.
  • Monitored emails in Microsoft Outlook and escalated any identified issues to the appropriate team. Collaborating with them until the issues are resolved.
  • Monitored deployments to identify and report any issues that may arise during the process.
  • Logging a PAFR for issues assigned to the respective team and following up until the issues are resolved.

Education

Bachelor of Engineering - ECE

PES Institute of Technology
Bengaluru, KA
2019

Diploma of Higher Education - ECE

BGS Polytechnic
Chikkaballapura
2015

Skills

  • Knowledge of various AWS services, such as EC2, S3, IAM, EBS, Lambda, RDS, and CloudWatch
  • Knowledge of networking concepts, such as VPC, subnet, and security groups
  • Strong problem-solving and analytical skills
  • Disaster recovery planning
  • Windows Server management and administration
  • SQL and database querying
  • Basic knowledge of SQL and NoSQL databases
  • Monitoring tools: CheckMk, Splunk, Fusion Reactor (FR), Grafana, SQL Grease, Site 24/7

Certification

  • AWS Certified Cloud Practitioner
    [October, 2024]

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

L2 IT Technical Support Associate

Benchmark ESG Pvt Ltd
11.2021 - Current

L1 IT Systems Associate

SARN Technologies Pvt ltd
11.2019 - 10.2021

Bachelor of Engineering - ECE

PES Institute of Technology

Diploma of Higher Education - ECE

BGS Polytechnic

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Nikhil H V