Nikhil Khatter
Rohini
Summary
Dynamic professional with extensive experience at Teleperformance, excelling in client retention and team leadership. Proven ability to enhance service quality through effective coaching and upselling techniques. Skilled in problem-solving and communication, consistently delivering tailored solutions that foster strong relationships and drive operational success.
Overview
3
3
years of professional experience
Work History
Adobe Retention Process
Teleperformance
05.2022 - Current
- Supervised and guided an 18-member team as a Subject Matter Expert (SME), ensuring high performance and team cohesion.
- Provided subject matter expertise in leadership meetings to identify opportunities, address challenges, and improve operational strategies.
- Mentored junior staff on best practices for maintaining performance scores, and implementing effective upselling techniques.
- Delivered one-on-one coaching to team members and managers to foster continuous improvement and professional development.
- Proactively identified and addressed customer needs with efficiency and accuracy, ensuring high levels of satisfaction.
- Retained clients subscribed to Adobe services through effective communication and problem resolution strategies.
- Collaborated closely with U.S.-based customers to provide personalized support and build strong business relationships.
- Handled client queries via chat and calls, offering clear, solution-oriented assistance.
- Resolved client issues with thoughtful guidance and advice, maintaining professionalism and empathy throughout.
- Managed escalated customer concerns promptly, while preserving strong client relationships and service quality.
- Delivered timely, customer-focused solutions to inquiries while maintaining excellent service standards.
- Promoted additional Adobe products through upselling techniques, following successful issue resolution.
Education
Bachelor's - arts
SOL Delhi University
01.2020
12th - Humanities
SCSD (Sector-9, Rohini)
Rohini01.2017
10th - CBSE
SCSD (Sector-9, Rohini)
Rohini01.2015
Skills
- Self-Development
- Leadership quality
- Resolution Skills
- Client retention
- Upselling techniques
- Customer support
- Team leadership
- Relationship building
- Coaching and mentoring
- Service quality
- Communication skills
- Problem solving
- MS office
Languages
- English
- Hindi
- Punjabi
Disclaimer
I solemnly declare that the particulars given above by me are correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/09/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Accomplishments
- AHT Star Performer
- CSAT Performer
- Retention Rate Performer
Languages
Japanese
First Language
English
Upper Intermediate (B2)
B2
Timeline
Adobe Retention Process
Teleperformance
05.2022 - Current
Bachelor's - arts
SOL Delhi University
12th - Humanities
SCSD (Sector-9, Rohini)
10th - CBSE
SCSD (Sector-9, Rohini)
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