Personable and dedicated Customer Service Representative with extensive experience in MNC. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Rajendra Singh Chouhan
Jaipur
Summary
Overview
4
years of professional experience
Work History
Teleperformance D.I.B.SJaipur
Technical Support Executive in Adobe Process
08.2021 - 07.2023
Job overview
- Troubleshot customer inquiries related to Adobe software issues.
- Served as first point of contact for incoming technical service calls and emails.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customers with installation of new Adobe software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Identified potential areas for improvement in existing products or services.
- Provided training and guidance to junior staff members as needed.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Teleperformance CRM PVT ltd.Jaipur
Customer Support Executive
03.2019 - 04.2021
Job overview
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Developed solutions to address customer complaints.
- Promoted additional products or services to meet customers' needs.
- Generated reports to track customer satisfaction levels.
- Provided support during peak periods of activity.
- Collaborated with colleagues to resolve complex customer queries.
Education
Poddar International CollegeJaipur
BBA from Business Administration And Management
04.2019
University Overview
Emmanuel Mission School Tonk
High School Diploma
04.2015
University Overview
Skills
- Customer Service
- Application Support
- Technical Support
- Issue Troubleshooting
- Account Updating
- Call Center Operations
- Application Installations
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Technical Support Executive in Adobe Process
Teleperformance D.I.B.S
08.2021 - 07.2023
Customer Support Executive
Teleperformance CRM PVT ltd.
03.2019 - 04.2021
Poddar International College
BBA from Business Administration And Management
Emmanuel Mission School
High School Diploma
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