SAMBIT BASU
Durgapur
Summary
I am a very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that will provide transparency and productivity in the organization.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Insurance Process Enabler
TATA Consultancy Services
08.2024 - Current
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Customer Relation Advisor
Tech Mahindra Business Solutions
12.2020 - Current
- I am working here for the last 2.5 years as a Customer Service Associate and also got opportunity to work as a Mentor with OJT batches s well
Customer Service Associate
Accenture
03.2020 - 12.2020
- I worked here for only 09 months as because the process which we worked for informed that it was ramping down and we were put to bench as per business requirement
Customer Service Associate
Teleperformance
12.2017 - 03.2020
- I worked here for 02 years and also got promoted as an SME, but when the first wave of Covid hit we have been informed that we will only be provided with 50% of our salary and that is the reason I need to leave to sustain that time
Customer Service Associate
WIPRO
12.2015 - 05.2017
- I worked with this organization for 02 years as a technical support for HP
Customer Relation Advisor
Hinduja Global Solutions
01.2014 - 12.2014
- I had worked with this organization and also have been promoted as a QA
Education
Bachelor's - BCA
Durgapur Project's Boys High School
Skills
- Leadership Quality
- Self-development
- Excellent Communication Skills
- Ability to work under pressure
- Cooperative
- Helpful
- Conflict Resolution
- Analytical and critical thinking
- Active listening
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Insurance Process Enabler
TATA Consultancy Services
08.2024 - Current
Customer Relation Advisor
Tech Mahindra Business Solutions
12.2020 - Current
Customer Service Associate
Accenture
03.2020 - 12.2020
Customer Service Associate
Teleperformance
12.2017 - 03.2020
Customer Service Associate
WIPRO
12.2015 - 05.2017
Customer Relation Advisor
Hinduja Global Solutions
01.2014 - 12.2014
Bachelor's - BCA
Durgapur Project's Boys High School
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