Nikhil Kumar

Domain: Account and Transaction Support

Term Deposit maintenance:

Key Responsibilities:

• Creation of term deposit accounts and funding for individual and corporate clients.
• Placing Stops and Holds on accounts accordingly, based on the request received.
• Renewal of term deposits for requested terms.
• Processing partial and full withdrawals of term deposits upon maturity.
• Placing future maturity instructions when TD is not in grace period.
• Performing internal QC on a daily basis.
• Sharing daily MIS for refugee accounts and CDIAs created.
• Query management - Handling escalations and prioritizing the queries on calls and emails.
• Diversified knowledge of dealing with High values (HV) Payments in AUD currency.
• Documentation and understanding of new processes, and cascading to the team members.

Domain: Retail Banking Operations - Payments and Financials.

Key Responsibilities:

• Adhering to SLAs and DLAs as per documented in process note.
• Scheduling processes according to the cut-off time frame and completing the deliverables on time.
• Reversal of duplicate payments, fees, and charges on credit cards based on the customer's request.
• Loan on cards - Requests are received from phone banking and online channel for other bank credit card payments/transfers.
  Funds are transferred from customer credit cards to the customer's other bank account using SWIFT code after necessary prechecks.
• EMI conversions for the purchases made on credit cards.
• Pre-closure of loans.
• Processing multi-currency payments.
• Processing credit balance transfers to accounts.
• Auto debit setups, amendments, and cancellation.
• Reconciliation - Tracking and monitoring TLM reports on a daily basis for Middle East markets and African markets, thus preventing many losses and duplicate payments.
• Performing quality checks for day 1 activities.