Nikhil Kumar
Bangalore
Summary
Energetic and self-motivated IT professional seeking opportunities
to leverage skills and enthusiasm. Committed to contributing to
organizational success while fostering personal growth and
development. Ready to bring a strong work ethic and innovative
solutions to drive results and enhance team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Infra Managed Service Senior Analyst
Accenture
07.2024 - Current
- Managed and administered all UNIX servers, including Linux operating systems, applying patches and packages during regular maintenance periods using Red Hat Satellite, YUM, and RPM tools
- Conducted hardware maintenance, kernel and OS upgrades, server migration, virtualization, and VM decommissioning; managed system upgrades and patching processes, including in-place upgrades from RHEL 7 to 8 or 9, and OCI tasks such as taking snapshots and updating VMs via the OCI Portal
- Experienced in virtualization and clustering technologies to enhance system performance
- Implemented automation scripting with Ansible and developed shell scripts, significantly reducing manual effort and increasing efficiency
- Provided application support and customer service, focusing on incident management, problem management, and change management
- Collaborated closely with vendors to resolve complex issues with 100% accuracy, ensuring high service quality
Senior Engineer
Nagarro
03.2022 - 06.2024
- Collaborated with DBAs, Networking Teams, and Developers to address daily issues, performing standard system administration tasks including troubleshooting, patching, and software/hardware upgrades
- Automated routine Linux server maintenance tasks using shell scripting, improving operational efficiency
- Managed Linux servers in production environments hosted in cloud platforms such as OCI and Azure
- Specialized in back-office customization and configuration, with extensive experience in WCMS components (HAC, Backoffice, Cron Jobs, Impex) and e-commerce suite components (WCMS, facet, HMC, CMS, Product Cockpit), utilizing SQL queries for data management
Support Engineer
Wipro Ltd
10.2019 - 03.2022
- Executed standard system administration tasks including troubleshooting, patching, and software/hardware upgrades to ensure system stability
- Participated in daily incident management, addressing user-reported issues logged by the event monitoring system
- Provided on-call and extended support during off-hours, demonstrating proficiency in VI editor and scripting for effective problem resolution
- Optimized system and application performance through strategic techniques, including shutdowns, reboots, and service management
Education
Bachelor of Science - Computer Science, Bachelor of Computer Applications
Deen Dayal Upadhyay College (University of Delhi)
Delhi07.2019
Skills
- Operating Systems: Linux (Red Hat, CentOS), Unix, Windows
- Virtualization: VMware, Oracle Virtual Box
- Configuration & Automation: Bash Scripting, Ansible, Jenkins, Terraform
- Monitoring Tools: Xymon
- Cloud Platforms: AWS, Azure
- Ticketing Tools: JIRA, ServiceNow, Confluence
Certification
- Microsoft Certified: Azure Fundamentals
- AWS Certified Solutions Architect - Associate
Timeline
Infra Managed Service Senior Analyst
Accenture
07.2024 - Current
Senior Engineer
Nagarro
03.2022 - 06.2024
Support Engineer
Wipro Ltd
10.2019 - 03.2022
Bachelor of Science - Computer Science, Bachelor of Computer Applications
Deen Dayal Upadhyay College (University of Delhi)
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