Nikhil V Nehete
Pune
Summary
Technically astute Automotive Warranty & Operations Specialist with over 10 years of comprehensive experience in Claims Management, Warranty Administration, and Technical Service. Proven expertise in assessing complex warranty claims, executing root cause analysis, and managing compliance for global OEMs (Tata Motors, Cummins). Adept at interpreting technical data to validate claims, managing appeals, and refining warranty business rules. Brings strong mechanical and electrical diagnostic skills (BS-IV, BS-VI, Electronic Engines) and a track record of reducing warranty costs through targeted assessment and rigorous auditing.
CORE COMPETENCIES -
Warranty Operations: Claims Assessment & Processing, Warranty Administration, Policy Compliance, Goodwill Management, Appeals Handling.
Technical Expertise: Vehicle Diagnosis (Mechanical/Electrical), Root Cause Analysis (RCA), Schematics & Wiring Diagrams, BS-VI/Euro VI Emission Systems.
Data & Compliance: Warranty Audits, Cost Control, Business Rule Optimization, MS Office (Excel - Advanced), Dealer Management Systems (DMS).
Stakeholder Management: OEM/Retailer Coordination, Process Improvement, Cross-Functional Communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Service Executive
Tata Advanced Systems (TASL)
01.2023 - Current
- Warranty & Claims Resolution: Manage end-to-end warranty related issues and parts rate contracts for key defense customers (Army, Police, CRPF), ensuring strict adherence to technical compliance standards.
- Service Operations: Coordinate technical service activities and campaigns to resolve vehicle downtime issues; act as the primary technical point of contact for service compliance.
- Technical Support: Provide expert guidance to defense workshop supervisors on OE product maintenance, diagnosing complex faults to validate warranty applicability.
- Supply Chain Coordination: Streamline parts dispatch and logistics for warranty replacements, ensuring minimal turnaround time (TAT) for critical vehicles.
Assistant Manager O&M
Excel Vehicles Pvt Ltd, Pune (Tata Motors Ltd. - CVBU)
07.2020 - 01.2023
- Client & Claims Management: Acted as the technical bridge between high-volume key accounts and internal warranty teams, resolving disputes and ensuring accurate claim submissions.
- Process Improvement: Analyzed service feedback and recurring product issues to recommend improvements in service delivery and warranty claim accuracy.
- Operational Efficiency: Managed service maintenance plans and coordinated with internal teams to resolve customer complaints regarding product performance and service quality.
Service Engineer and Development
Cummins India Limited, Pune Component Business Unit (CBU)
01.2019 - 12.2019
- Warranty Disposition (Holset): Led PAN India warranty disposition for Holset Turbochargers; assessed and adjudicated complex claims based on technical failure analysis.
- Policy & Documentation: Drafted and updated Service Manuals, Process Guidelines, and Warranty Manuals, directly contributing to the creation of robust compliance procedures.
- Technical Assessment: Conducted in-depth Root Cause Analysis (RCA) on electronically controlled engines (BS-IV, BS-VI) and After-Treatment Systems (SCR) to validate failures and prevent fraudulent claims.
- Audit & Compliance: Performed warranty audits at dealer workshops to verify claim validity and adherence to OEM repair standards.
- Training: Imparted technical training to dealer staff on diagnostics, warranty processes, and failure mode identification to improve "Right First Time" claim submissions.
State Service Associate
TATA Motors Ltd. (Commercial Vehicle Business Unit)
03.2015 - 01.2019
- Warranty Auditing: Managed warranty audits and WAR (Warranty Claim Ratio) improvement plans for 17 channel partners across Pune and Solapur regions.
- Vehicle Diagnostics: Utilized Tata Diagnostic Software and interpreted fault codes/wiring diagrams to validate technical repairs on commercial vehicles.
- Network Development: Monitored dealer performance against warranty KPIs and implemented corrective actions to ensure compliance with TML service quality standards.
- Technical Investigations: Investigated critical product failures and "Off-Road" vehicle cases, collaborating with R&D to provide field data for product reliability improvements.
Production Manager
Glass Services
08.2014 - 02.2015
- Oversaw product quality assurance and service delivery standards.
Education
MBA - undefined
MIT University of Technology and Management
Shillong01.2024
MBA/PGDM - undefined
MIT College Of Management
01.2023
Diploma - undefined
Dr. D Y Patil Prasthitans of YB Patil Polytechnic (MSBTE)
Pune01.2012
10th - undefined
Maharashtra01.2008
Skills
- Stakeholder Management
- Relationship Management
- Operations Management
- Root Cause Analysis (RCA)
- Warranty Dispositions
- After Market Service
- Project Management
- Claims Assessment & Adjudication
- Compliance & Audit
- Proposal Management
- RFQ
Projects
92 Days Turbochargers failure of Mahindra Mahindra heavy Equipments Mahindra Heavy engi, 31 Days Holset heavy mining/ fire turbo product failure Unique failure found in genset mining applications turbochargers, 30 Days Saving ATS from choking Saving costly product ATS ( EGP) From choking using net gasket - cost efficient, 31 Days Dosing repair process and implementation pan india Dosing unit repair process development
Certification
- Managing and analyzing data in excel (Office365/Excel 2019)
- Customer Service Foundations
- Process Improvement Foundations
- Postgraduate Diploma: Project Management
- IT & Technical Support Guide to Helpdesk, Desktop & Servers
- Postgraduate Diploma: CRM Platform Expert
- Scrum Certification 2022 +Scrum Master+ Agile Scrum Training
- Digital Marketing Certification: Master Digital Marketing
- Executive Diploma in Marketing Management
- Executive Diploma in Corporate Entrepreneurship
- Master Course in Market Research and Marketing Strategy 2.0
Languages
English
Hindi
Marathi
Social links
https://www.linkedin.com/in/nikhilnehete/
Timeline
Technical Service Executive
Tata Advanced Systems (TASL)
01.2023 - Current
Assistant Manager O&M
Excel Vehicles Pvt Ltd, Pune (Tata Motors Ltd. - CVBU)
07.2020 - 01.2023
Service Engineer and Development
Cummins India Limited, Pune Component Business Unit (CBU)
01.2019 - 12.2019
State Service Associate
TATA Motors Ltd. (Commercial Vehicle Business Unit)
03.2015 - 01.2019
Production Manager
Glass Services
08.2014 - 02.2015
MBA - undefined
MIT University of Technology and Management
MBA/PGDM - undefined
MIT College Of Management
Diploma - undefined
Dr. D Y Patil Prasthitans of YB Patil Polytechnic (MSBTE)