Nikhil Ravindra Sapte
Project Manager
Mumbai
Summary
Results-driven Senior Manager with over 9 years of experience in the Insurtech and consumer services industries. Skilled in operations management, customer experience enhancement, sales strategy, and digital transformation. Adept at leading cross-functional teams and delivering impactful projects that improve customer satisfaction, operational efficiency, and revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager
OneAssist
04.2022 - Current
- Company Overview: Insurtech Industry
- Spearheaded strategic initiatives to optimize customer experience and streamline claims processing
- Collaborated with product and tech teams to drive Insurtech innovation and digital transformation
- Reduced customer churn by 25% through process redesign and proactive engagement strategies
- Developed team capabilities through continuous coaching and performance monitoring
- Insurtech Industry
Team Manager
Techguard
Mumbai, Maharashtra
09.2019 - 04.2022
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Team Lead
Truebil
10.2018 - 09.2019
- Company Overview: now Spinny
- Managed sales operations and customer engagement in the pre-owned auto retail segment
- Led a high-performing sales team and improved monthly conversion rates by 18%
- Rolled out CRM tools and dashboards for better visibility and customer retention tracking
- Now Spinny
Subject Matter Expert
Medlife International Pvt Ltd
09.2017 - 09.2018
- Delivered consumer insights to optimize health product sales and call center operations
- Standardized service delivery scripts, improving first-contact resolution by 22%
Business Development Executive
Care24
11.2016 - 05.2017
- Company Overview: Aegis Care Pvt Ltd
- Built strong client relationships in the home healthcare sector
- Surpassed monthly sales targets consistently through value-driven service positioning
- Aegis Care Pvt Ltd
Sr. Sales Executive cum Senior Counsellor
ISBM
04.2014 - 10.2016
- Company Overview: Indian School of Business Management
- Excelled in B2C sales and academic counselling
- Implemented consultative selling approach, increasing student enrollments
- Indian School of Business Management
Education
SSC - undefined
Cardinal Gracious High School
01.2011 - 1 2012
HSC - Marketing and Salesmanship
Chetna Hazarimal Somani’s College of Arts and Commerce
01.2012 - 1 2014
Bachelor of Commerce - undefined
Himalayan University
01.2014 - 1 2017
Skills
Performance improvements
Task delegation
Process and procedure development
Purchasing and planning
Business planning
Employee performance evaluations
Operations management
Business administration
Cost analysis and savings
Skilled in mediation
Personal Information
- Date of Birth: 04/30/96
- Nationality: Indian
- Marital Status: Married
Certification
LSS Yellow Belt
Timeline
LSS Yellow Belt
04-2025
Deputy Manager
OneAssist
04.2022 - Current
Team Manager
Techguard
09.2019 - 04.2022
Team Lead
Truebil
10.2018 - 09.2019
Subject Matter Expert
Medlife International Pvt Ltd
09.2017 - 09.2018
Business Development Executive
Care24
11.2016 - 05.2017
Sr. Sales Executive cum Senior Counsellor
ISBM
04.2014 - 10.2016
Bachelor of Commerce - undefined
Himalayan University
01.2014 - 1 2017
HSC - Marketing and Salesmanship
Chetna Hazarimal Somani’s College of Arts and Commerce
01.2012 - 1 2014
SSC - undefined
Cardinal Gracious High School
01.2011 - 1 2012