Nikhil S
Supply Chain Management
Bangalore
Summary
A dynamic, results-driven and professional offering 7 years of excellence in inventory management, warehouse operations, last mile operations, delivery, team leadership, distribution management, and product compliance in Ecommerce industry. Proven experience in leading development and implementation of solution and service cost models and sourcing strategy to drive best value for organization and customers. Effectively demonstrate collaborative planning, goal setting, and team strategy to drive business performance and meet organizational goals. Adeptly building and maintaining SOP's, managing and reporting through metrics, service level agreements and key performance indicators through strategic leadership and vision, daily operational management and continuous process improvements. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Overview
7
7
years of professional experience
Work History
Assistant Manager Planning
Meesho
12.2023 - Current
- Prepare pincode level volume projections for Fwd and RVP and share it across 3PL network
- Monitor Plan vs Actual projections and take actions accordingly
- Work on Serviceability and ensure we have least impact on serviceability loss on Platform
- Work on serviceability expansion with 3PL network to ensure we cater maximum customers
- Pro actively work with 3PLs t identify problematic locations in terms of Last Mile and to work around for a solution for the same
Assistant Manager - Last Mile Operations
Meesho
05.2022 - 11.2023
- Responsible for spearheading complete last mile operations for logistics partner and successfully executing load of shipments everyday
- Monitoring day to day performance of logistics partners ensured SLA and Breach adherence -Delivery within TATs and controlled Order to Delivery Metrics (O2D,S2D) and customer breach >3%.
- Successfully collaborated with cross-functional teams, including operations, planning to understand network requirements, identify bottlenecks and develop strategic solutions to optimize network speed and reliability metrics (TAT).
- Streamlined RVP process and designed SOP
- End to end operational performance ownership across FM/MM network metrics to drive process excellence
- Performing regular business reviews with carriers to identify areas and action plans for continuous improvement
Associate Manager - Inventory Operations
Myntra Designs Pvt Ltd
10.2020 - 05.2022
- Executed overall Return to Vendor (RTV) operations along with team of 6 members, which improved inventory, hygiene, profitability and inventory cycle
- Monitored day to day stock movements and ensured that all items in webstore were properly stocked
- Coordinated with brands regarding their buying patterns, and aligned with them with respect to broader stocking strategies
- Forecasted and assisted broader demand planning team in forecasting what items to buy, in what quantity
- Responsible for investigating stock discrepancies, including negatives, unfound and sold out, and reporting information to relevant managers including finance team
- Proactively established recovery (RTV and warranty) policies and procedures with new brands and collaborated with suppliers to optimize recovery process.
Product Compliance Specialist
Amazon
10.2016 - 05.2020
- Handled various functions such as hiring performance review along with a team of 8 members
- Responded to seller inquiries regarding compliance of products with various regulatory or customer product safety or environmental requirements
- Analyze and present hard data and metrics to back up assumptions and feature concepts and also to set targets and measure key performance indicators
- Led the nesting team for new hire onboarding training & OJT
- Created e-learning modules for new hires
- Handled escalations with respect to undeclared shipments or misclassified inventory and conducted 5 why Analysis and RCA
- Headed Dangerous Goods wing of compliance operations ticket Management ,Dangerous Goods Hazmat classification based on global transport regulatory bodies depending on the region
Education
B.Com -
Jain University, Bangalore
Certification in Supply Chain Management - undefined
IIM-Rohtak
Skills
Last Mile Operations
Customer Satisfaction
Delivery Operations
RTV
Strategic Planning
Warehouse Operations
Quality Methodology
Inventory Management
5 Why Analysis
Excellent Articulation
CAPA (Corrective and Preventive Action)
Business Acumen
Risk Analysis
Product Compliance
Cost Saving
Stellar Achievements
- Selected as one of the head trainers for the process (Compliance Operations)
- Successfully trained and mentored close to 50 new hires with 90% of the new hires went live within the stipulated OJT (On Job Training) period
- Successfully trained four new hired managers including a Node leader & Ops Manager in Data governance Process
- Organized most office events starting from planning to execution, which includes year-end parties, team outings, on floor activities
- Achieved almost 100% Revenue growth in all financial year from the existing base assigned
- Received 8 Ace of Spades Awards for being a top performer in the team
- Received 5 Above and Beyond Awards for driving additional tasks and implementing projects, managing operations, creating training materials, Handing Escalations within stipulated Service Level Agreement
- Received Top Performer Award for inventory operations team
Timeline
Assistant Manager Planning
Meesho
12.2023 - Current
Assistant Manager - Last Mile Operations
Meesho
05.2022 - 11.2023
Associate Manager - Inventory Operations
Myntra Designs Pvt Ltd
10.2020 - 05.2022
Product Compliance Specialist
Amazon
10.2016 - 05.2020
B.Com -
Jain University, Bangalore
Certification in Supply Chain Management - undefined
IIM-Rohtak