Nikhil Sapte
Operations Expert
Mumbai
Summary
Results-driven Senior Manager with over 9 years of experience in the Insur-tech and consumer services industries. Skilled in operations management, customer experience enhancement, sales strategy, and digital transformation. Adept at leading cross-functional teams and delivering impactful projects that improve customer satisfaction, operational efficiency, and revenue growth.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Deputy Manager
OneAssist
09.2019 - Current
- Spearheaded strategic initiatives to optimize customer experience and streamline claims processing.
- Collaborated with product and tech teams to drive Insurtech innovation and digital transformation.
- Reduced customer churn by 25% through process redesign and proactive engagement strategies.
- Developed team capabilities through continuous coaching and performance monitoring.
- Insurtech Industry.
Team Lead
Truebil
10.2018 - 09.2019
- Managed sales operations and customer engagement in the pre-owned auto retail segment.
- Led a high-performing sales team and improved monthly conversion rates by 18%.
- Rolled out CRM tools and dashboards for better visibility and customer retention tracking.
- Now, Spinny.
Subject Matter Expert
Medlife International Pvt Ltd
09.2017 - 09.2018
- Delivered consumer insights to optimize health product sales and call center operations.
- Standardized service delivery scripts, improving first-contact resolution by 22%.
Business Development Executive
Care24
11.2016 - 05.2017
- Built strong client relationships in the home healthcare sector.
- Surpassed monthly sales targets consistently through value-driven service positioning.
- Aegis Care Pvt. Ltd.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Sr. Sales Executive cum Senior Counsellor
ISBM
04.2014 - 10.2016
- Excelled in B2C sales and academic counseling.
- Implemented a consultative selling approach, increasing student enrollments.
- Indian School of Business Management.
Education
HSC - Marketing and Salesmanship
Chetna Hazarimal Somani’s College of Arts And Commerce
Mumbai, India 04.2001 -
Skills
Performance improvements
Cost analysis and savings
Task delegation
Process and procedure development
Operations management
Problem-solving abilities
Teamwork and collaboration
Microsoft office expertise
Marketing tactics
Product and service sales
Process improvement strategies
Strategic thinking
Personal Information
- Date of Birth: 1996-04-30
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Manager
OneAssist
09.2019 - Current
Team Lead
Truebil
10.2018 - 09.2019
Subject Matter Expert
Medlife International Pvt Ltd
09.2017 - 09.2018
Business Development Executive
Care24
11.2016 - 05.2017
Sr. Sales Executive cum Senior Counsellor
ISBM
04.2014 - 10.2016
HSC - Marketing and Salesmanship
Chetna Hazarimal Somani’s College of Arts And Commerce
04.2001 -