Nikhil Vaibhav
Bengaluru
Summary
Senior Product Manager with 9+ years of experience building AI-powered risk, dispute, and investigation platforms at scale. Led $100M+ impact programs across abuse prevention and network loss, partnering with Engg., ML, legal, and operations. Experienced in customer/ merchant facing workflows, platform architecture, data quality systems, and GenAI-driven productivity tooling.
Overview
2026
2026
years of professional experience
Work History
Sr. Product Manager – Risk Investigation Platforms
Amazon
10.2022 - Current
- Led GenAI-powered investigation and dispute resolution platform used by 1000+ investigators, reducing investigation cycle time by 20%+ and improving decision quality in high-risk refund abuse cases.
- Applied ML, automation, and GenAI copilots to reduce investigator effort per case while improving decision explainability by introducing interactive GenAI features like Advisor chatbot, risky account summarizer etc.
- Built AI-assisted workflows integrating multiple risk signals and policy engines, enabling scalable, extensible case handling across regions.
- Designed cluster-based fraud detection tool (graph visualization + ML), improving fraud ring detection productivity by 50% and decision accuracy by 25%.
- Partnered with Legal, Compliance, and Risk teams to operationalize criminal referrals (30+ cases), navigating regulated enforcement workflows.
- Spearheaded a data quality initiative, improving data consumption across Business Assurance Platform (BAP) teams and driving a 30% improvement in data quality.
- Led the product launch to increase savings, created an impact of ~$84 MM (+200% YOY) savings through reducing concession leakage by getting new ML pipeline, making process changes and identifying new sources of policy violation
- Launched a new initiative for the criminal enforcement of large fraud rings in partnership with Product, ML, legal, loss prevention, etc. Successfully referred 30+ cases to law enforcement.
- Partnered with new country launch team for identifying scrappy solutions for policy abuse detection due to lack of ML models, impact $6.9MM
Sr. Product Manager – Network Loss Reduction
Amazon
- Defined 3-year product vision for ML-driven abuse detection across network entities (sellers, delivery partners), securing 3X funding for global expansion across multiple countries.
- Launched evidence-collection platform integrated with supply chain APIs to reduce shrinkage and merchant losses by $11MM.
- Increased adoption of ML-powered seller risk tools, reducing $2MM in abuse-linked losses through improved workflow automation and signal prioritization.
Program and Ops Manager – Buyer Abuse Prevention
Amazon
04.2020 - 10.2022
- Orchestrated a team of 4 managers and 70+ associates, driving a 20% increase in key performance indicators related to investigation cycle time.
- Implemented strategies to boost site-level Decision Quality performance across a team of 150+ investigators, achieving a measurable 20% improvement in overall investigative outcomes using new strategies.
- Spearheaded the RCM initiative to improve customer satisfaction, reducing customer contact rate by 15% through tracking new metrics and better coordination across partner teams.
- Pioneered LAUNCHPAD to bridge the training gap for new managers, leading to 20% faster onboarding times.
- Joined a 0 to 1 team to introduce clustered account investigations leveraging advance ML Models
- Created charter for the program, introduced success metrics
Summer Intern
PhonePe
04.2019 - 05.2019
- Recommended Go-To-Market strategy for launching new offline product by performing competitive benchmarking & market analysis through primary research across 230+ stores in 4 Tier 1 & Tier 2 cities.
- Proposed actionable solutions for merchant segments, applicable across 80% of business categories to improve merchant engagement.
- Developed roadmap for incentivizing use of PhonePe products through mechanism of app-based promotions.
Divisional Mechanical Engineer
Indian Railways
06.2014 - 05.2018
- Youngest Officer to lead a cross functional team of 300+ employees, operations of 60+ locomotives.
- Incharge, Loco Shed Material Planning, INR 5+Crores, coordinated e-procurement implementation.
- Led a team of 20+ supervisors, improved locomotive availability by 5%, reduced failure by 50%.
- Coordinated with 15+officers across 8 functional departments of Indian Railways and 2+ PSUs.
- Negotiated with 2 trade unions, 10+ representatives, redressed 50+ grievances, resolved conflicts.
Education
MBA -
Indian Institute of Management Bangalore
B. Tech -
Birla Institute of Technology
RanchiSkills
- Risk & Abuse Prevention Platforms
- Disputes & Investigation Workflows
- ML/GenAI Integration in Operations
- Platform Architecture & API integrations
- Data Quality & Signal Strategy
- Cross-functional Leadership (Eng, ML, Legal, Risk)
- Global Product Expansion
- Cost-to-Serve Optimization
Timeline
Sr. Product Manager – Risk Investigation Platforms
Amazon
10.2022 - Current
Program and Ops Manager – Buyer Abuse Prevention
Amazon
04.2020 - 10.2022
Summer Intern
PhonePe
04.2019 - 05.2019
Divisional Mechanical Engineer
Indian Railways
06.2014 - 05.2018
Sr. Product Manager – Network Loss Reduction
Amazon
MBA -
Indian Institute of Management Bangalore
B. Tech -
Birla Institute of Technology