Nikhil Nelson Richard
System Engineer
Mysore
Summary
Accomplished System Engineer with a proven track record at Eliscription Pvt Ltd, adept in troubleshooting and IT infrastructure management. Expert in deploying cloud environments and containerization tools, significantly enhancing system efficiency. Mentored junior engineers, fostering professional growth. Skilled in both technical problem-solving and effective communication.
Solid understanding of DevOps principles, including CI/CD, automation, and configuration management.
Exposure to cloud computing concepts and services through coursework or certifications, with practical experience deploying applications in a cloud environment.
Eager to apply academic knowledge in a real-world setting, with a strong willingness to learn and adapt to new technologies and tools
Overview
3
3
years of professional experience
Work History
System Engineer
Eliscription Pvt Ltd
04.2023 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Installing and run Windows OS(7.10.11),troubleshooting issues related to Jump start of system, BSOD, Drivers Updates, Sound Issues, connections. VGA Issues.
- Maintaining Linux Servers(Cent-OS) LIKE PDC,ADC,File Sharing, Nagios.
System Administrator
Vidwath Solutions Pvt Ltd
07.2021 - 04.2023
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed onboarding and offboarding of employees.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Conducted end-user reviews for modified and new systems.
- Managing Microsoft Server 2012/2016.
- Adding and removing Users from Active Directory[AD].
- Creating OU/Group Policies and assigning Users to proper Department groups.
- Providing support to field Engineers related to system problems
Education
Bachelor of Engineering - Electronics And Communications Engineering
ATME College of Engineering
Mysore, India 04.2001 -
Skills
Troubleshooting System Issue
IT Infrastructure
Hardware and software installation
System Engineering
Cloud Environments: AWS
Containerization Tools: Docker, Kubernetes
Operating Systems: Windows, Ubuntu, Centos
Scripting languages: Bash shell
Version Control Tools: GIT, Gitlab
Automation Tools: Jenkins, Helm, Terraform
Monitoring Tools: Nagios, Grafana, Prometheus
Languages
English
Kannada
Timeline
System Engineer
Eliscription Pvt Ltd
04.2023 - Current
System Administrator
Vidwath Solutions Pvt Ltd
07.2021 - 04.2023
Bachelor of Engineering - Electronics And Communications Engineering
ATME College of Engineering
04.2001 -
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