Manimuthu Maran
Chennai
Summary
Regional Technical Account Manager at Airmeet Networks with specialized expertise in SaaS support and technical troubleshooting. Proven track record of enhancing customer satisfaction through effective problem resolution and strategic leadership. Collaboration with cross-functional teams to implement product improvements, ensuring clients maximize engagement and achieve success.
Overview
6
6
years of professional experience
Work History
Regional Technical Account Manager
Airmeet Networks
01.2025 - Current
- Managed Support Team operations, balancing team requirements with client priorities.
- Utilized CRM software to track and manage support team tickets, ensuring timely follow-ups and accurate documentation.
- Lead the team meetings to review performance metrics and develop strategies.
- Assisted in onboarding new clients, platform walkthrough and delivered training sessions leading to increase in customer adoption and engagement.
- Managed client accounts, ensuring they leveraged the product effectively while meeting their needs.
- Collaborate with the engineering team to escalate and resolve complex issues. Collaborate with the development team to identify and report bugs.
Sr Customer and Technical Support Associate
Airmeet Networks
01.2023 - 01.2025
- Customer-focused SaaS Support Specialist providing exceptional customer service and technical support to a diverse client base for a cloud-based software platform in a software-as-a-service environment.
- Proven track record of resolving product related technical issues by collaborating with cross functional teams, improving customer satisfaction, and contributing to product enhancement initiatives.
- Handling an average of 30+ support tickets per day, including troubleshooting basic technical issues, guiding users through product features, providing tailored solution, managing billing and account related inquiries.
- Develop and maintain user documentation and knowledge base articles. Identified and reported recurring issues to the product team, contributing to product enhancements and feature updates.
Customer and Technical Support Associate
Airmeet Networks
08.2021 - 12.2022
Technical Support Intern
Airmeet Networks
03.2021 - 07.2021
Technical Support Associate
Lemon Peak Solutions
Chennai
09.2019 - 08.2020
- Resolved issues related to network connectivity, printers and operating system.
- Installed, configured, and troubleshot hardware and software for end users.
Sales Executive
Taj Khazana
Chennai
10.2018 - 07.2019
- Cultivated relationships with customers to encourage repeat business.
- Provided detailed and accurate sales forecasts to senior management.
Education
Bachelor of Computer Applications -
S.R.M University
Kanchipuram,India03-2017
Skills
- Technical Troubleshooting and Problem Resolution
- SaaS Product Knowledge and Support
- Knowledge Base Management
- CRM and Ticketing Systems (Freshworks)
- Customer Service Excellence
- Sales Techniques
- Team Management
Languages
Tamil
First Language
English
Proficient (C2)
C2
Personal Details
- DOB: May 30th 1997
- Father Name: M.Ravi
Declaration
I do hereby confirm that the information furnished above is true to the best of my
knowledge and belief.
Timeline
Regional Technical Account Manager
Airmeet Networks
01.2025 - Current
Sr Customer and Technical Support Associate
Airmeet Networks
01.2023 - 01.2025
Customer and Technical Support Associate
Airmeet Networks
08.2021 - 12.2022
Technical Support Intern
Airmeet Networks
03.2021 - 07.2021
Technical Support Associate
Lemon Peak Solutions
09.2019 - 08.2020
Sales Executive
Taj Khazana
10.2018 - 07.2019
Bachelor of Computer Applications -
S.R.M University
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