Nikhita Rawal
Senior IT Analyst, Lead APAC & IN Region
Noida
Summary
A highly accomplished and results-driven professional with over 11 years of experience in the Microsoft 365 ecosystem, specializing in Microsoft ecosystem and various other supporting technologies. Recognized for expertise in managing complex hybrid infrastructures, leveraging cutting-edge technologies and to drive transformative change and deliver tangible results.
Proven track record of successfully leading enterprise-level projects, implementing innovative solutions, and optimizing collaboration tools.
As the India and APAC Lead for the Messaging and Collaboration Team at Ciena, effectively drive strategic initiatives, mentor team members, and foster a culture of innovation and excellence. Committed to leveraging ITIL processes and IT service management tools to ensure streamlined operations and outstanding service delivery.
Passionate about pushing the boundaries of what's possible and utilizing technology to enhance business operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior IT Analyst [Lead India & APAC Region]
Ciena
Gurugram
10.2019 - Current
- Established a high-performing team responsible for messaging and collaboration services across India and APAC regions
- Spearhead design, implementation, and optimization of innovative solutions to enhance communication and collaboration capabilities within organization
- Collaborate with cross-functional teams to identify business requirements and translate them into efficient technical solutions
- Manage and maintain Messaging and Collaboration infrastructure, ensuring high availability, scalability, and security
- Act as SME for M365, Teams, and Exchange, providing guidance and support to team members
- Proactively identify opportunities for process improvements and automation, streamlining workflows and enhancing productivity
- Lead major migration projects, including seamless transition from Exchange On-premise Exchange to Office 365 and On-premise 2016 to 2019
- Lead Acquisition projects from Google Workspace to O365
- Drive adoption of collaboration tools and promote best practices for effective utilization across Organization
- Provide strategic guidance on IT initiatives, ensuring alignment with business goals and objectives
- Foster a culture of continuous learning and development, mentoring team members and promoting professional growth.
Senior Associate
NIIT Technologies
06.2018 - 10.2019
- Consultant for deployment of Global large-scale hybrid Office 365 organization
- Successfully migrated 25K+ mailboxes from Exchange 2010 and 2013 servers to Office 365
- Lead Migration of users from Box to OneDrive for Business
- Managed Microsoft Exchange 2010 and 2013 in an existing Office 365 hybrid scenario
- Demonstrated effective resource and project planning, decision-making, and results delivery
- Managed Domains for clients in Office 365
- Managed and troubleshooted end-to-end mail flow, including services like Proofpoint
- Security Best Practices via Exchange Online Protection
- Planning and implementing medium to high-risk changes in Exchange environment
- Resolved incidents affecting mobility operations and performed major upgrades of application service packs and patches
- Met weekly, monthly, and quarterly goals and SLAs based on Incidents, Requests, and Tasks
- Maintained consistent CSAT score of 100%
Education Consultant
Multisoft Systems
03.2018 - 06.2018
Engineer
NAVISITE INDIA
08.2016 - 07.2017
Escalation Engineer | Quality Analyst
Concentrix (Formerly Convergys)
06.2013 - 07.2016
Education
B.Tech Biotechnology -
Amity Institute of Biotechnology, Amity University
08.2008 - 05.2012
Skills
Hybrid Complex Infrastructure Managementundefined
Timeline
Senior IT Analyst [Lead India & APAC Region]
Ciena
10.2019 - Current
Senior Associate
NIIT Technologies
06.2018 - 10.2019
Education Consultant
Multisoft Systems
03.2018 - 06.2018
Engineer
NAVISITE INDIA
08.2016 - 07.2017
Escalation Engineer | Quality Analyst
Concentrix (Formerly Convergys)
06.2013 - 07.2016
B.Tech Biotechnology -
Amity Institute of Biotechnology, Amity University
08.2008 - 05.2012
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