Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nikita Agarwal

Scrum Master
Gurugram

Summary

With 14.5 years of experience in the IT industry at TCS, I have thrived in roles such as Scrum Master and Kanban Lead. Proficient in agile methodology, product life cycle management (PLM), and continuous integration (CI), I specialize in delivering high-quality products. My core strengths encompass project management, multitasking, and communication, enabling me to effectively manage multiple . I excel in monitoring project progress, overcoming obstacles, providing timely feedback, and cultivating an agile and learning-focused environment. Motivated and adaptable, I eagerly embrace new challenges, supported by exceptional interpersonal and customer service skills that enhance my capabilities.

Overview

14
years of professional experience

Work History

TCS Ericsson ENM
Hyderabad

Scrum Master
02.2018 - 05.2023

Job overview

  • Facilitated all Scrum ceremonies, such as sprint planning, daily standups, backlog refinement, sprint retrospectives and spring review.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks within the sprint.
  • Worked with teams to resolve impediments/ roadblocks for the sprint delivery.
  • Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
  • Conducted daily build status call to update the feature teams.
  • Conducted fault slip through analysis for the reported bugs with the team.
  • Collaborated with other Scrum Masters across the project to ensure consistency in processes and to identify dependencies.
  • Organized meetings with technical coordinators, solution architects and project managers as and when required.
  • Monitored progress of sprints, providing visibility into project status for stakeholders.
  • Enouraged continuous process improvement initiatives through retrospectives.
  • Conducted demos of completed work at the end of each sprint cycle in Sprint review meetings.

TCS Ericsson OSS
Hyderabad

Kanban Lead
05.2014 - 01.2018

Job overview

  • Facilitated daily activities of team to ensure timely and effective reporting, tracking, follow-up and communication of problems/ tickets/ bugs to internal and external stakeholders.
  • Implemented the Kanban process, including release planning/reviews, and daily stand-ups, working closely with the PLM SPOC for prioritization, meeting the WLA and resolve the backlog.
  • Committed to dates for resolutions of emergency correction delivery.
  • Root cause analysis for the faults found at Customer end.
  • Managed to secure zero fault from production for 2 consecutive weeks by maintaining high outflow, less inflow through design improvements and proper knowledge of other functional teams.
  • Provided feedback to design teams on Customer's critical issues and new requirements/ expectations.
  • Resolved escalated customer complaints by thoroughly investigating the issue and taking appropriate corrective action as necessary.
  • Monitored performance metrics, identified areas of improvement, and implemented process changes accordingly.

TCS Ericsson OSS
Hyderabad

Test Lead
01.2013 - 04.2014

Job overview

  • Created test plans and test reports for the final delivery of the release.
  • Analyzed and documented business requirements to create test plans, cases, and scripts.
  • Conducted meetings with cross functional feature teams to get their test cases for execution over new nodes been introduced.
  • Monitored project progress and quickly addressed problems to complete testing on schedule.
  • Drafted defect reports identifying problems and shared testing metrics with team to develop solutions.
  • Monitored bug tracking systems for resolution of defects reported by users.

TCS British Telecommunications
Gurgaon

Quality Analyst
12.2008 - 12.2012

Job overview

  • Worked as an onsite coordinator for the team (8 months).
  • Discussion with the cross functional teams designers & component teams for gathering the requirements for test cases development.
  • Test execution , test results and logging defects in HP ALM.
  • Attending Daily Status call.
  • Prepared sign off documents and highlighting caveats, risks, issues and deployment status in the end of release.

Education

Rajiv Gandhi Proudyogiki Vishwavidyalaya
Gwalior, MP

B. E. from Electronics And Communications

University Overview

Skills

Working with continuous integration (CI/CD)undefined

Timeline

Scrum Master
TCS Ericsson ENM
02.2018 - 05.2023
Kanban Lead
TCS Ericsson OSS
05.2014 - 01.2018
Test Lead
TCS Ericsson OSS
01.2013 - 04.2014
Quality Analyst
TCS British Telecommunications
12.2008 - 12.2012
Rajiv Gandhi Proudyogiki Vishwavidyalaya
B. E. from Electronics And Communications
Nikita AgarwalScrum Master