Nikita Biruli
Mumbai
Summary
Retail banking operation specialist with over three years of experience in enhancing branch performance and maintaining regulatory compliance. Proven ability in communication and problem-solving, leading to improved operational efficiency and client satisfaction. Expertise in team collaboration and operations management focused on achieving branch objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Officer
Canara bank
Mangalore
08.2021 - 03.2025
- Resolved customer inquiries and account issues efficiently.
- Assisted customers with online banking setup and troubleshooting.
- Analyzed credit reports to evaluate loan applications effectively.
- Identified opportunities for enhancing customer service quality.
- Processed customer deposits and withdrawals with accuracy.
- Collaborated with team members to maintain smooth branch operations.
- Handled customer complaints promptly, ensuring satisfactory resolutions.
- Represented bank at local gatherings to foster community relations and generate leads.
Education
Bachelor of Technology - Instrumentation And Control Engineering
National Institute of Technology
Trichy, Tamil Nadu07-2018
RSK HIGHER SECONDARY SCHOOL
Trichy, Tamil Nadu05-2014
Skills
- Customer relationship management
- Retail banking operations
- Excel proficiency
- Operations management
- Team collaboration
- Effective communication
Affiliations
Participated in the democratic process of Karnataka elections.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Tamil
Elementary (A2)
A2
kannada
Beginner
A1
Certification
McKinsey.org forward learning program.
Timeline
Bank Officer
Canara bank
08.2021 - 03.2025
Bachelor of Technology - Instrumentation And Control Engineering
National Institute of Technology
RSK HIGHER SECONDARY SCHOOL