Nikita Dutta
Bangalore
Summary
Experienced Business Analyst with 11.8 years of experience in business and data analysis across diverse industries. Skilled in requirement gathering, stakeholder engagement, and data analysis, consistently enhancing operational efficiency and achieving outstanding project results. Collaborative team player with strong technical abilities, facilitating data-driven decision-making through cross-functional teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Business Systems Analyst
Empower Retirement
02.2021 - Current
- Working in Financial services domain
- Requirement gap solving and updating requirement accordingly
- Spearheading different functions of business analysis including requirement gathering, understanding business needs and requirements for successful completion of projects
- Execute and analyze SQL traces for data analysis
- Experienced in data analysis, exploring data to answer business questions and provide actionable insights
- Experience in backlog creation & prioritization; formulating user stories, defining acceptance criteria, use cases
- Conducting Gap Analysis to increase operational efficiency & alignment of business objectives and UAT.
- Analyzing data requirements, data collection / processing / cleaning, and exploratory data analysis
- Coordinate with other Product Owners to manage dependencies
- Preparing flow diagrams and Business rules (BR) as required
- Facilitate Team Backlog refinement; negotiate priorities
- Spearheaded Development of AI-Powered Customer Support and achieved a 25% reduction in call volume for common queries
- Led Agile teams to deliver solutions by defining product vision
Lead Business Systems Analyst
Sutherland Global Services
12.2019 - 02.2021
- Working in healthcare domain
- Requirement gap solving and updating requirement accordingly
- Business analysis including requirement gathering, understanding business needs and requirements for successful completion of projects
- Skilled in mapping end-to-end Business Analysis Process entailing conducting As-Is/To-Be Analysis
- Performing data analysis and cleaning
- Mapping & finalizing business partners requirements, developing functional specifications
- Resourceful in coordinating in Agile ceremonies such as daily stand-ups, sprint planning, and reviews
- Collaborated seamlessly with team, leveraging the insights in combination with analytics
Senior Business System Analyst
Wells Fargo Center
06.2017 - 12.2019
- Working in different FX applications .
- Proven experience in requirement gathering, gap analysis, defining scope
- Expertise in business analysis, business process models, and User Acceptance Testing
- Logging defects and coordinating with developers
- Participation in release live activities
- Mentor and train new joiners on the Application
- Collaborate with teams and third-party vendors to close blockers
Business Analyst
CGI
11.2013 - 06.2017
- Working in Insurance Products domain
- Analyze business and functional requirements of the application
- Participate in reviews and walkthroughs, estimation of releases
- End to end testing of application
- Write SQL queries to test the database
- Report defects and liaise with developers
- Mentor and train new joiners on the Application/Insurer Product
Education
B.E - Electronics and Telecommunication
Nagpur University
07-2012
PG Diploma - Data Science
IIIT Bangalore & UpGrad
03.2021
Skills
- Agile
- Analyzing Data
- EDA
- End To End Testing
- JIRA
- Numpy
- Pandas
- Scipy
- SDLC
- CSPO
- SQL
- Tableau
- UAT
Certification
CSPO certified
Timeline
Lead Business Systems Analyst
Empower Retirement
02.2021 - Current
Lead Business Systems Analyst
Sutherland Global Services
12.2019 - 02.2021
Senior Business System Analyst
Wells Fargo Center
06.2017 - 12.2019
Business Analyst
CGI
11.2013 - 06.2017
PG Diploma - Data Science
IIIT Bangalore & UpGrad
B.E - Electronics and Telecommunication
Nagpur University
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