Nikita Kansal
New Delhi
Summary
Business Analyst with 9 years of experience in data-driven solutions and process optimization within banking and IT consulting. Proficient in SQL, Power BI, and AI analytics to deliver actionable insights and automate workflows. Demonstrated success in leading cross-functional teams and aligning stakeholder requirements to enhance project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Tata Consultancy Services
New Delhi
10.2023 - Current
- Directed team of 9 associates, including junior BAs and testers, to achieve operational targets and meet client-defined SLAs.
- Utilized large data sets to generate actionable insights, creating dashboards in Excel, SQL, and Power BI, reducing decision-making time by 30%.
- Drafted user stories and automated documentation using ChatGPT and Copilot, expediting turnaround time.
- Converted manual processes to digital platforms, achieving a 40% reduction in processing time.
- Evaluated impacts of future developments on systems and procedures, highlighting interdependencies within organization.
Business Analyst
Tata Consultancy Services
New Delhi
07.2022 - 09.2023
- Conducted gap analysis to evaluate current and future state requirements, reducing project rework by 25%.
- Facilitated workshops to elicit requirements and align project goals.
- Collaborated with over 30 development team members to define functional and non-functional product requirements.
- Managed JIRA and Confluence for data analysis, developing more than 15 custom dashboards.
- Utilized Power BI to deliver actionable insights, decreasing analysis time by 30%.
Business Analyst
ICICI Bank LTD
New Delhi
01.2015 - 06.2022
- Developed CRM dashboard to analyze transactions and identify trends, increasing customer satisfaction by 15%.
- Integrated investment platforms with core banking services for seamless cross-selling of products.
- Prepared process flows, use cases, and wireframes to enhance project clarity and reduce rework by 25%.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed requirements traceability information and tracked requirements status throughout the project.
Education
B.Tech - IT
Lovely Professional University
01.2014
Skills
- Agile methodology (Scrum and Kanban)
- Use case development
- Power BI
- Documentation (BRD, FSD, SRS, SOP)
- Business process modeling (UML)
- Prototyping and wireframing
- SQL database management
- Gap analysis
- Jira project management
- Generative AI (ChatGPT, Copilot)
- Data analysis
- User story creation
- Requirements gathering
Acknowledgments
- Best Team Award- Our team of 5 won the 'Best Team' award for meeting delivery timelines and receiving formal client appreciation.
- On the Spot Award- Received the 'On the Spot' Award for completing a critical task on time, unlocking new business opportunities and additional revenue streams.
Certification
- Certified Business Analysis Professional (CBAP) — Pursuing
Timeline
Lead Business Analyst
Tata Consultancy Services
10.2023 - Current
Business Analyst
Tata Consultancy Services
07.2022 - 09.2023
Business Analyst
ICICI Bank LTD
01.2015 - 06.2022
B.Tech - IT
Lovely Professional University
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