NIKITHA V
IT Team Lead
Bengaluru,KA
Summary
Results-driven IT professional with over 11 years of experience in IT operations, team leadership, and project management within global environments. Expertise in asset management, infrastructure setup, vendor coordination, and end-user support. Proven track record of leading cross-regional teams across APAC and EMEA, consistently recognized for delivering operational excellence and driving high performance. Committed to leveraging technical skills and leadership abilities to enhance organizational efficiency and effectiveness.
Overview
12
12
years of professional experience
4
4
Languages
Work History
IT Team Lead
Check Point Software Technologies
01.2023 - 11.2025
- Appointed as the first IT Team Lead for the APAC region, I built and led a high-performing IT team supporting APAC and EMEA.
- Conducted performance reviews, ensured all the KPIs are met. Provided regular feedback to the team, and kept them motivated by conducting regular 1-on-1s.
- Handled all the escalations and made sure every issue is resolved by root cause analysis. Provided 24/7 support and crisis management.
- Oversaw asset management, procurement, and vendor relationships, ensuring smooth operations.
- Managed the setup of workstations, conference rooms, and IT infrastructure for multiple office sites.
- Conducted performance reviews, maintained top KPIs, and supported leadership goals.
- Recognized by leadership for a successful office relocation and complete IT setup.
- Conducted site visits to Singapore and Australia for surveys and infrastructure deployment.
- In-depth technical knowledge about Intune and SCCM deployment.
- Office 365, Azure, Networking, MIS server management, and Firewalls.
- Conduct IT onboarding sessions and set up a process to track and manage the exit process (asset recovery, account management, and IT clearance).
- Contributed over 100 knowledge articles related to technical troubleshooting and SOPs for users to use as self-service.
- In-depth knowledge of Confluence article creation, usage tracking, and updating outdated articles.
- Worked on multiple projects to automate the helpdesk services, JIRA automation, HD Copilot, Sentimental Analysis, and Chat Bot.
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
Senior IT Colleague Support Engineer
VMware Software Private Inc
01.2017 - 12.2022
- Planned and implemented IT projects with focus on operational efficiency.
- Led initiatives on knowledge base development and process transitions (Concur / Coupa).
- Provided hands-on support for Active Directory, VPN, Networking, and OS (Windows/Mac).
- Managed asset tracking, software deployment, and team training.
- Delivered escalated support for VIP and high-priority incidents.
- Recognized as Top Performer and awarded Best Employee by CDTO Team.
Service Desk Administrator
IPsoft Global Services
01.2014 - 01.2016
- Provided L1/L2 support through calls and emails using AD, CRM, and ServiceNow.
- Managed incidents, service requests, and change management workflows.
- Supported change processes for AVIS Budget Car Rental Group including CAB and OMEGA bridge calls.
Education
Bachelor of Engineering - Information Science
BGSIT College
Karnataka, India01.2014
Skills
IT Leadership & Team Management
undefinedInterests
National-level athlete and State Silver Medalist, Passionate solo traveler and fitness enthusiast, Recognized for leadership, communication, and reliability under pressure
Timeline
IT Team Lead
Check Point Software Technologies
01.2023 - 11.2025
Senior IT Colleague Support Engineer
VMware Software Private Inc
01.2017 - 12.2022
Service Desk Administrator
IPsoft Global Services
01.2014 - 01.2016
Bachelor of Engineering - Information Science
BGSIT College