Nikunj Jani
Mumbai
Summary
Strategic and outcome-driven HR Shared Services leader with over 18 years of experience managing large-scale HR operations across India, Asia-Pacific, and EMEA. Proven success in developing and implementing shared services strategies, driving automation through platforms such as ServiceNow, and cultivating high-performing teams in banking and financial environments. Expertise includes policy formulation, payroll management, benefits administration, onboarding, and offboarding processes. Recognized for aligning service delivery with business objectives, enhancing SLA compliance, and delivering scalable HR solutions while fostering team collaboration to achieve impactful results.
Overview
20
20
years of professional experience
Work History
Vice President – HR Shared Services
JP Morgan Chase
Mumbai
02.2022 - Current
- Lead HR Shared Services team of 80 across India and Philippines for 95,000+ employees across APAC and EMEA regions.
- Spearheaded implementation of ServiceNow HRSD platform, improving service resolution TAT by 30%.
- Transitioned key operational processes to Manila site, establishing a scalable and compliant offshoring model.
- Partnered with senior leadership to manage audit readiness, HR compliance, and digital HR transformation.
- Led a cross-functional team of 60+ across three geographies with 98% SLA compliance.
AVP Associate – HR Operations
10.2019 - 01.2022
- Led and motivated a highly engaged team of 80, ensuring employee satisfaction and adherence to policies.
- Achieved call center targets and delivered high-quality, cost-effective customer service.
- Developed and managed disaster recovery plans and ensured audit preparedness and compliance.
Associate – HR Operations
07.2017 - 09.2019
- Implemented BOT for Referencing Reference Check process, resulting in an annual save of 2000 hours.
- Introduced EMEA & PHL self-service tool, saving 2138 hours annually.
Associate Employee Engagement Manager – HR Operations
06.2016 - 06.2017
- Led the People Agenda across 300 employees in Mumbai and Bengaluru.
- Developed and implemented the Employee Opinion Survey (EOS) plan.
Performance Manager/Team Leader – Collections Consumer Business
03.2012 - 05.2016
- Responsible for 300+ people as a performance manager for Mumbai Site.
- Led floor activities to drive monthly performance and floor engagement.
Team Member/Specialist
TCS/Citigroup Global Services
03.2009 - 03.2012
- Customer support advisor for collections and sales/customer service process.
Coach/Sr. Team Member
04.2009 - 02.2012
- Coached 100+ team members and bottom outliers.
- Delivered superior performance on calls by balancing customer experience.
Team Member/Specialist
FirstSource/ICICI One Source
03.2005 - 03.2007
- Customer support advisor for collections and customer service process.
Education
MBA - Operations & Strategic Leadership (HR)
Narsee Monjee Institute of Management Studies (NMIMS)
07.2023
Bachelor’s Degree - Commerce
03.2006
Skills
Shared services management in HR
Human resources operations
Policy Administration
Pay Administration
Benefits Administration
Project management
Strategic management facilitation
Analytical skills
Talent Operations
Problem-solving aptitude
Team building
Coaching and mentoring
Case process management
Proficient in ServiceNow HR solutions
Personal Information
- Notice Period: 60 Days/Can be discussed
- Nationality: Indian
Timeline
Vice President – HR Shared Services
JP Morgan Chase
02.2022 - Current
AVP Associate – HR Operations
10.2019 - 01.2022
Associate – HR Operations
07.2017 - 09.2019
Associate Employee Engagement Manager – HR Operations
06.2016 - 06.2017
Performance Manager/Team Leader – Collections Consumer Business
03.2012 - 05.2016
Coach/Sr. Team Member
04.2009 - 02.2012
Team Member/Specialist
TCS/Citigroup Global Services
03.2009 - 03.2012
Team Member/Specialist
FirstSource/ICICI One Source
03.2005 - 03.2007
Bachelor’s Degree - Commerce
MBA - Operations & Strategic Leadership (HR)
Narsee Monjee Institute of Management Studies (NMIMS)