Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Nikunj Jani

Mumbai

Summary

Strategic and outcome-driven HR Shared Services leader with over 18 years of experience managing large-scale HR operations across India, Asia-Pacific, and EMEA. Proven success in developing and implementing shared services strategies, driving automation through platforms such as ServiceNow, and cultivating high-performing teams in banking and financial environments. Expertise includes policy formulation, payroll management, benefits administration, onboarding, and offboarding processes. Recognized for aligning service delivery with business objectives, enhancing SLA compliance, and delivering scalable HR solutions while fostering team collaboration to achieve impactful results.

Overview

20
20
years of professional experience

Work History

Vice President – HR Shared Services

JP Morgan Chase
02.2022 - Current
  • Lead HR Shared Services team of 80 across India and Philippines for 95,000+ employees across APAC and EMEA regions.
  • Spearheaded implementation of ServiceNow HRSD platform, improving service resolution TAT by 30%.
  • Transitioned key operational processes to Manila site, establishing a scalable and compliant offshoring model.
  • Partnered with senior leadership to manage audit readiness, HR compliance, and digital HR transformation.
  • Led a cross-functional team of 60+ across three geographies with 98% SLA compliance.

AVP Associate – HR Operations

10.2019 - 01.2022
  • Led and motivated a highly engaged team of 80, ensuring employee satisfaction and adherence to policies.
  • Achieved call center targets and delivered high-quality, cost-effective customer service.
  • Developed and managed disaster recovery plans and ensured audit preparedness and compliance.

Associate – HR Operations

07.2017 - 09.2019
  • Implemented BOT for Referencing Reference Check process, resulting in an annual save of 2000 hours.
  • Introduced EMEA & PHL self-service tool, saving 2138 hours annually.

Associate Employee Engagement Manager – HR Operations

06.2016 - 06.2017
  • Led the People Agenda across 300 employees in Mumbai and Bengaluru.
  • Developed and implemented the Employee Opinion Survey (EOS) plan.

Performance Manager/Team Leader – Collections Consumer Business

03.2012 - 05.2016
  • Responsible for 300+ people as a performance manager for Mumbai Site.
  • Led floor activities to drive monthly performance and floor engagement.

Team Member/Specialist

TCS/Citigroup Global Services
03.2009 - 03.2012
  • Customer support advisor for collections and sales/customer service process.

Coach/Sr. Team Member

04.2009 - 02.2012
  • Coached 100+ team members and bottom outliers.
  • Delivered superior performance on calls by balancing customer experience.

Team Member/Specialist

FirstSource/ICICI One Source
03.2005 - 03.2007
  • Customer support advisor for collections and customer service process.

Education

MBA - Operations & Strategic Leadership (HR)

Narsee Monjee Institute of Management Studies (NMIMS)
07.2023

Bachelor’s Degree - Commerce

03.2006

Skills

Shared services management in HR

Personal Information

  • Notice Period: 60 Days/Can be discussed
  • Nationality: Indian

Timeline

Vice President – HR Shared Services

JP Morgan Chase
02.2022 - Current

AVP Associate – HR Operations

10.2019 - 01.2022

Associate – HR Operations

07.2017 - 09.2019

Associate Employee Engagement Manager – HR Operations

06.2016 - 06.2017

Performance Manager/Team Leader – Collections Consumer Business

03.2012 - 05.2016

Coach/Sr. Team Member

04.2009 - 02.2012

Team Member/Specialist

TCS/Citigroup Global Services
03.2009 - 03.2012

Team Member/Specialist

FirstSource/ICICI One Source
03.2005 - 03.2007

Bachelor’s Degree - Commerce

MBA - Operations & Strategic Leadership (HR)

Narsee Monjee Institute of Management Studies (NMIMS)
Nikunj Jani