NIKUNJ WANDHARE

• Resolved customer concerns and boosted retention by offering thorough problem solving and active listening.

• Managed CRM data to create useful and accurate databases driving growth and excellent service levels.

• Handled and quickly resolved customer issues regarding product sales and customer service problems.

• Increased customer satisfaction by offering friendly, helpful and informative customer service.

• Dealing with complex customer complaints professionally and politely, resolving issues with favorable solutions.

• Followed customer service script for uniformity in handling customer issues.

• Recorded details from customer communications on CRM.

• Followed up customer calls with further information or instructions when necessary.

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.

• Manpower Planning & Talent Acquisition
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Managed senior-level personnel working in marketing and sales capacities.

• Interview and hire new employees.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Provide assistance in general administrative activities.
• Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
• Maintained inventory for back-office supplies, computers and work-stations.
• Managed invoices from vendors to assist accounting department in reducing annual expenses.
• Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.