Summary
Overview
Work History
Education
Skills
Timeline
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Nilakshi Dora

Nilakshi Dora

Pune

Summary

With over 12 years of experience in the service industry I bring a strong work ethic, reliability, and maintaining professionalism. I excel in ensuring customer comfort and satisfaction in high stress situations. I have a proven ability to work effectively with individuals from diverse backgrounds and personality types, navigating challenges with ease.

Overview

14
14
years of professional experience

Work History

Lead Cabin Attendant

Indigo Airlines
New Delhi
10.2023 - Current
  • Implemented new training techniques that improved overall team performance and increased crew performance onboard.
  • Coordinated with various departments for smooth operation of flights.
  • Mentored crew members by sharing industry knowledge and best experience gained from the years of experience in the field.
  • Streamlined cabin preparation processes for better efficiency and time management.

Cabin Crew Member

Air India Limited
New Delhi
11.2022 - 10.2023
  • 01 year if flying experience on Boeing 777. Trained on Business Class.

Lead Cabin Attendant

Indigo Airlines
New Delhi
01.2015 - 11.2022
  • 08 years of flying experience on A320, A321.

Tech Support

HCL Technologies
New Delhi
03.2012 - 12.2014
  • Handled escalated tech support issues.

Teacher

Carman School
Dehradun
04.2011 - 09.2011
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Technology - Electronics And Communication

Uttaranchal Institute of Technology
Dehradun
06-2010

Some College (No Degree) - Science And Maths

Cambrian Hall
Dehradun
05-2006

Masters in Business Administration - Marketing

Indira GandhiNational Open University
New Delhi

Skills

  • Cabin safety protocols
  • Crew scheduling
  • Emergency response
  • In-flight service
  • Aviation Regulations
  • Onboard sales expertise
  • Guest service
  • Crew coordination
  • Schedule management
  • Relationship management

Timeline

Lead Cabin Attendant

Indigo Airlines
10.2023 - Current

Cabin Crew Member

Air India Limited
11.2022 - 10.2023

Lead Cabin Attendant

Indigo Airlines
01.2015 - 11.2022

Tech Support

HCL Technologies
03.2012 - 12.2014

Teacher

Carman School
04.2011 - 09.2011

Bachelor of Technology - Electronics And Communication

Uttaranchal Institute of Technology

Some College (No Degree) - Science And Maths

Cambrian Hall

Masters in Business Administration - Marketing

Indira GandhiNational Open University
Nilakshi Dora