Mei Ling Tanya Kaundal

Trained on Boeing 789-9 (Dreamliner) wet lease with Norse Atlantic Airways.

Operated on the Boeing 789 according to the EASA regulations.

• Supervised cabin crew during flights to maintain service standards.
• Monitored beverage and snack service throughout the flight.
• Reported any discrepancies found during pre-flight or post-flight inspections to management personnel.
• Provided medical assistance to passengers when necessary.
• Conducted post-flight inspections of the aircraft cabin area.
• Responded promptly to customer inquiries regarding safety issues or concerns onboard the aircraft.
• Managed emergency equipment checks and compliance procedures.

• Managed cabin crew to ensure safety and service standards during flights.
• Conducted pre-flight briefings to align team on procedures and expectations.
• Oversaw in-flight service operations to deliver high-quality passenger experiences.
• Coordinated emergency procedures and ensured compliance with safety regulations.
• Collaborated with ground staff to facilitate smooth boarding processes
• Supervised cabin crew members during all phases of the flight, ensuring adherence to procedures and standards.

• Trained on Airbus A320/321 aircrafts
• Attend pre-flight briefing and carrying safety checks to ensure aircraft is safe, clean and tidy for travel of passengers.
• Service of refreshments and service recovery whenever needed.
• Provided first aid when required.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• To report any safety lapse and passenger complaints to the concerned department if further escalation is required

• Assisting passengers at arrivals, departures, check-in counters and departures.
• Handling of Mishandled baggage at arrivals via mails.
• Checking of necessary documents of passengers travelling to International destinations.
• Attended Social Programs and cultural activities.

• Provided acknowledgement of services for foreign clients to the travel agent via mail.
• Reservation at hotels and restaurants for the clients.
• Preparation of itinerary for various destinations in India.
• Data entry of services for accounting purposes.
• Co-ordination of vehicles, guides and representatives to reach the venue on time.