Sneha Shewale
Customer Service Professional
Bangalore
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Indigo Airlines. Excelled in roles requiring excellent communication, problem-solving, and multitasking abilities. Proficient in MS Office, showcasing a blend of technical and interpersonal skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Lead Cabin Attendant
Indigo Airlines
09.2017 - 10.2023
Sr.Front Office Receptionist/Relief Duty Manager
Adina Vibe Hotel Darwin Waterfront
Darwin
08.2016 - 12.2016
Airport Clerk
Qantas Freight
Darwin
06.2016 - 08.2016
Sr.Front Office Receptionist
Adina Vibe Hotel Darwin Waterfront
Darwin
04.2015 - 04.2016
Senior Flight Attendant
Indigo Airlines
Mumbai
01.2013 - 02.2015
Flight Operation Executive /Dispatcher
Religare Aviation
Mumbai
01.2011 - 01.2013
Front Desk Executive
The Waterfront Shaw
Lavasa
04.2010 - 11.2010
Front Desk Executive
Intercontinental Marine Drive
Mumbai
01.2009 - 04.2010
Education
Higher School Certificate -
M L Dahanukar College Of Commerce
Mumbai 06-2007
Secondary School Certificate -
Kalina Education High School
Mumbai06-2005
Skills
- Good communication and interpersonal skills
- Creative Problem Solving
- Close attention to detail
- Professional Telephone Communication
- Skilled in Managing Multiple Tasks
- Highly skilled in handling multiple guests simultaneously
- Passion for exceptional customer service
- Computer Skills: MS Office
- Computer Skills: Internet
- Computer Skills: Email
- Effective Time Management
Accomplishments
- Mentioned name by hotel guests on Trip Advisor for excellent customer service for more than 15 times.
- Won the monthly upselling contest for Revenue in Front Office department in month of January and February.
- Won the weekly upselling contest of upselling and upgrading rooms for twice in the month of January.
- Appreciation from Managers for being star of GO MAD (Go Make a Difference).
- Employee of the quarter Jul-Sep 2021.
Timeline
Lead Cabin Attendant
Indigo Airlines
09.2017 - 10.2023
Sr.Front Office Receptionist/Relief Duty Manager
Adina Vibe Hotel Darwin Waterfront
08.2016 - 12.2016
Airport Clerk
Qantas Freight
06.2016 - 08.2016
Sr.Front Office Receptionist
Adina Vibe Hotel Darwin Waterfront
04.2015 - 04.2016
Senior Flight Attendant
Indigo Airlines
01.2013 - 02.2015
Flight Operation Executive /Dispatcher
Religare Aviation
01.2011 - 01.2013
Front Desk Executive
The Waterfront Shaw
04.2010 - 11.2010
Front Desk Executive
Intercontinental Marine Drive
01.2009 - 04.2010
Higher School Certificate -
M L Dahanukar College Of Commerce
Secondary School Certificate -
Kalina Education High School
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