Cooking
Upasna Arora
Cabin Crew
DOB: 24th February1988 | Mumbai
Summary
Accomplished Flight Attendant offering over 11 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Lead Cabin Attendant
Indigo Airlines
12.2023 - Current
Core Lead Cabin Attendant
Indigo Airlines
12.2010 - 09.2021
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Enhanced customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved customer complaints quickly and professionally, maintaining positive brand reputation among passengers.
Customer Service Representative
3 Global Services
06.2009 - 11.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Associate
Epicenter Technologies Private
10.2008 - 05.2009
- Detecting fraud accounts through analyzing the reports and database and other processes like credit verification
Education
High School -
RJPS CBSE Board Delhi
Delhi 07.2006 - 04.2007
Secondary School
Delhi 07.2004 - 03.2005
Skills
Problem solving skills
Teamwork
Critical thinking skills
Guest services
Strong communication and interpersonal skills
Fast learner
Interests
Creating DIY projects
Listening to music
Pet care
Accomplishments
- Promoted as Core Lead Cabin Attendant on basis of providing consistent exceptional customer service onboard aircraft.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Used Microsoft Excel to develop tracking spreadsheets with crew concerns and suggestions.
Timeline
Lead Cabin Attendant
Indigo Airlines
12.2023 - Current
Core Lead Cabin Attendant
Indigo Airlines
12.2010 - 09.2021
Customer Service Representative
3 Global Services
06.2009 - 11.2010
Customer Service Associate
Epicenter Technologies Private
10.2008 - 05.2009
High School -
RJPS CBSE Board Delhi
07.2006 - 04.2007
Secondary School
07.2004 - 03.2005
Similar Profiles
Kratika ChaudharyKratika Chaudhary
Cabin Attendant at Indigo AirlinesCabin Attendant at Indigo Airlines
Sharon D'CostaSharon D'Costa
SENIOR CABIN ATTENDANT (Airbus 320/321) at Indigo AirlinesSENIOR CABIN ATTENDANT (Airbus 320/321) at Indigo Airlines
Moulali ShaikMoulali Shaik
Turn Around Coordinator at IndiGo AirlinesTurn Around Coordinator at IndiGo Airlines