Merlin Mary Nelson
Bengaluru,KA
Summary
Enthusiastic flight attendant offering over 9 and half years in domestic and international commercial airline industry. Adept at managing cabin dynamics,
ensuring a harmonious atmosphere and addressing passenger
needs with professionalism. Trained in emergency response, first aid and
customer service excellence. Committed to creating an enjoyable
and safe journey for every traveler.
Overview
10
10
years of professional experience
Work History
LEAD CABIN ATTENDANT
INDIGO
03.2019 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Accomplished multiple tasks within established timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
CABIN ATTENDANT
INDIGO
10.2016 - 02.2019
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CUSTOMER SERVICE OFFICER
AOCS
05.2015 - 10.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Responded proactively and positively to rapid change.
Education
BBA - Airlines And Airport Management
AIROCIS COLLEGE THALIPARAMBA
KANNUR, KERALA05-2017
SENIOR SECONDARY - Biology
ST. RAPHAEL'S HIGHER SECONDARY SCHOOL
INDORE, M.P04-2014
SECONDARY - undefined
KENDRIYA VIDYALAYA N.N
INDORE, M.P01.2011
Skills
- SOLUTION CENTRIC
- GOOD COMMUNICATION
- LEADERSHIP
- CUSTOMER HANDLING
- FOLLOWING PROTOCOLS/SOP's
- CUSTOMER EXPERIENCE
- HOSPITALITY SERVICE EXPERTISE
- ADAPTABILITY
Description
I would describe myself as a person who is ethically driven with passion. I value human relations a lot and maintain close ties with my family and loved ones. My dedication to my work drives me to push myself for the better.
Hobbies and Interests
- SPORTS- Volleyball, Badminton, Football and Table Tennis
- MUSIC, SINGING
- READING
- RIDING BIKES
- TRAVELLING
- YOGA
- PARAGLIDING
Languages
HINDI
Bilingual or Proficient (C2)
ENGLISH
Bilingual or Proficient (C2)
MALAYALAM
Bilingual or Proficient (C2)
Timeline
LEAD CABIN ATTENDANT
INDIGO
03.2019 - Current
CABIN ATTENDANT
INDIGO
10.2016 - 02.2019
CUSTOMER SERVICE OFFICER
AOCS
05.2015 - 10.2016
SECONDARY - undefined
KENDRIYA VIDYALAYA N.N
BBA - Airlines And Airport Management
AIROCIS COLLEGE THALIPARAMBA
SENIOR SECONDARY - Biology
ST. RAPHAEL'S HIGHER SECONDARY SCHOOL
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