Merlin Mary Nelson
Lead Cabin Attendant
BENGALURU
Summary
Accomplished Flight Attendant offering over 09 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
3
3
Languages
Work History
LEAD CABIN ATTENDANT
INDIGO
03.2019 - Current
- Handled emergency situations calmly and effectively, following established protocols to ensure passenger safety.
- Coordinated restocking efforts between flights efficiently to minimize downtime and ensure quick turnaround times for aircraft departures.
- Achieved high levels of customer satisfaction ratings consistently through attentive service delivery focused on meeting individual needs of each passenger.
CABIN ATTENDANT
INDIGO
10.2016 - 02.2019
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.
- Maintained a clean and organized cabin environment for the comfort of passengers during flights.
CUSTOMER SERVICE OFFICER
AOCS
05.2015 - 10.2016
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Education
GRADUATION - BBA IN AIRLINE AND AIRPORT MANAGEMENT
AIROCIS COLLEGE THALIPARAMBA
01.2014 - 2017.04
SENIOR SECONDARY - undefined
ST. RAPHAEL'S HIGHER SECONDARY SCHOOL
01.2012 - 2014.04
SECONDARY -
KENDRIYA VIDYALAYA N.N
01.2011 -
Skills
Solution centric
Sports, Music and Travel
I have been selected for Volleyball nationals when i was in my senior secondary. I am very enthusiastic about Badminton and Table tennis. I won All India Indigo Inflight Badminton championship.
Music is a part of my life and I love singing. I am a bike rider and have done many solo trips and have been to many places including Chandigarh, Jammu, Srinagar, Leh-Ladakh, Manali, Shimla and Amritsar.
Timeline
LEAD CABIN ATTENDANT
INDIGO
03.2019 - Current
CABIN ATTENDANT
INDIGO
10.2016 - 02.2019
CUSTOMER SERVICE OFFICER
AOCS
05.2015 - 10.2016
GRADUATION - BBA IN AIRLINE AND AIRPORT MANAGEMENT
AIROCIS COLLEGE THALIPARAMBA
01.2014 - 2017.04
SENIOR SECONDARY - undefined
ST. RAPHAEL'S HIGHER SECONDARY SCHOOL
01.2012 - 2014.04
SECONDARY -
KENDRIYA VIDYALAYA N.N
01.2011 -
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