RADHIKA NAIR
Andheri East
Summary
Seeking a position in the organization that provides me ample opportunity to explore & excel in the industry with my interest and ability to learn and deliver the results.
Seasoned Lead Cabin Attendant recognized for high productivity and efficient task completion. Possess specialized skills in passenger safety protocols, in-flight service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring top-notch passenger experience and operational effectiveness.
Friendly hard worker with exceptional hospitality skills seeking opportunity to join airline as flight crew member.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Cabin Attendant
InterGlobe Aviation Limited
11.2023 - Current
- To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
- Provide guidance and support to Jr flight attendant.
- Handles any issue or conflicts that arise with passengers or crew members, and resolve them in a professional manner.
- Monitored cabin conditions throughout the flight, promptly addressing passenger needs and ensuring comfort.
- Trained and mentored junior flight attendants on customer service and safety protocols.
- Provided assistance during boarding and disembarkation, ensuring a smooth process for all passengers.
- Performed emergency drills and participated in safety training sessions to stay updated on protocols.
Chat Support Specialist
Remo Holdings Limited
08.2021 - 11.2023
- Diagnosed problems and resolved customer inquiries efficiently and effectively within the provided time frame.
- Adhered strictly to company policies while dealing with difficult situations.
- Followed up with customers after providing assistance to ensure satisfaction levels were met.
Student Mentor
upGrad Education Private Limited
12.2019 - 08.2021
- Participated in events online to encourage student attendance and disseminated key program information to residents.
- Supported students during transition, guidance and direction.
- Helping and motivating them to complete the course.
Cabin Crew
Jet Airways (India) Ltd.
05.2014 - 11.2019
- To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
- Trained to deal with security and emergency situations.
- Help passengers to board the plane and give a demonstration of safety procedures and equipment.
- Strive to make the flying experience a pleasant one for the passenger.
Counter Staff
Krisia Holidays& Hotels Worldwide
11.2011 - 03.2013
- Dealing with customer queries and complaints.
- Providing advice about visas or passports.
- Managing budgets.
- Selling holidays and insurance.
- Meeting profit or sales targets.
Education
Bachelor of commerce -
Vivekanand college
IATA -
IITC
HSC -
Vivek Vidyalaya
SSC -
St. Andrews Convent School
Skills
- GOOD COMMUNICATION SKILL
- TRUSTWORTHY
- HONEST
- MULTI – TASKER
- IN FLIGHT SAFETY
- EMERGENCY RESPONSE
- CUSTOMER SERVICE
- TIME MANAGEMENT
Certification
- Airblack Beauty Club, Make up Artist,
- Jet Airways Training Centre, Inflight Services
- IITC, IATA,
- Certificate for basic sign language
Hobbies and Interests
- Dancing
- Traveling
Personal Information
- Date of Birth: 11/13/90
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced
C1
Hindi
Advanced
C1
Malayalam
Intermediate
B1
Timeline
Lead Cabin Attendant
InterGlobe Aviation Limited
11.2023 - Current
Chat Support Specialist
Remo Holdings Limited
08.2021 - 11.2023
Student Mentor
upGrad Education Private Limited
12.2019 - 08.2021
Cabin Crew
Jet Airways (India) Ltd.
05.2014 - 11.2019
Counter Staff
Krisia Holidays& Hotels Worldwide
11.2011 - 03.2013
Bachelor of commerce -
Vivekanand college
IATA -
IITC
HSC -
Vivek Vidyalaya
SSC -
St. Andrews Convent School