Barnali Biswas

Lead Cabin Attendant

IndiGo Airlines

05.2015 - Current

Company Overview: InterGlobe Aviation Ltd.
Provided leadership to large, multi-zone cabin teams across varied aircraft types.
Conducted pre-flight/post-flight briefings ensuring alignment with service and safety standards.
Delegated responsibilities effectively to maintain high crew morale and workload balance.
Ensured all safety and security protocols were implemented according to aviation authority and destination regulations.
Acted as liaison between cabin and cockpit for safety-related communications.
Managed inflight emergencies and irregular operations with calm professionalism.
Handled passenger complaints and special requests with empathy and discretion.
Maintained service consistency across all cabin classes, including IndiGo Stretch.
Oversaw special service delivery (e.g., medical, accessibility, dietary needs).
Maintained cabin readiness, visual appeal, and equipment checks.
Verified catering inventory and ensured smooth handovers across service zones.
Guided crew on mPOS system usage to boost onboard sales.
Encouraged customer engagement and feedback (NPS Surveys).
Completed all regulatory flight documentation, including incident reports and crew evaluations.
Shared operational insights with management to improve service delivery.
Mentored junior crew to foster growth and service consistency.
Promoted brand values through coaching and inflight feedback.
Strengthened team decision-making and collaboration under high-pressure scenarios.
Promoted CRM best practices to ensure seamless teamwork.
Uphold company grooming standards and ensured team compliance to reinforce brand image.
InterGlobe Aviation Ltd.
Selected in top 1% to operate Boeing 777 during Turkish Airlines wet lease operations (Feb 2023 - Present).
Operated COVID-19 relief flights under challenging conditions.
Successfully managed a flight diversion on May 1, 2025, ensuring passenger safety and comfort.