Nilesh Banerjee
Business Development/ Customer Success
Kolkata,West Bengal
Summary
Seasoned Sales and Customer Success executive with a strong track record of driving sales growth, managing customer relations, and developing high-performing teams. Adept at strategic planning and improving business processes to elevate customer satisfaction. Known for exceptional leadership skills that inspire teams to surpass targets. Notable achievements include enhancing operational efficiency and boosting revenue generation.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Customer Success Specialist
Step To Strategy Software Consulting Pvt. Ltd.
Kolkata
02.2024 - 10.2024
- Oversaw onboarding process for more than 50 customers, reducing time to first value by 20%
- Enhanced customer retention by 10% through effective relationship management
- Drove issue resolution efficiency, addressing 90% of concerns swiftly
- Boosted revenue by 12% through strategic renewals management
- Resolved the majority of client escalations, demonstrating effective problem-solving abilities
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries promptly while maintaining an exceptional level of service.
- Assisted customers with on-boarding processes to ensure understanding of the product features and capabilities.
Senior Executive, Business Development
2COMS Consulting Private Limited
Kolkata
08.2022 - 09.2023
- Increased healthcare professional outsourcing, including Nurses, Doctors, and Medical Technologists.
- Directed management of customer accounts across two diverse markets
- Delivered talent-sourcing solutions globally to over 25 clients
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
- Led a multi-functional team of executives overseeing operations, human resources, sales, and marketing.
- Cultivated partnerships with other organizations to facilitate joint ventures or collaborations.
- Identified potential acquisition targets that furthered the organization's mission.
Senior Executive, Business Development
Unacademy
Kolkata
01.2022 - 05.2022
- Generated leads using telecommunication channels and electronic mail, maintaining consistent conversions, and achieved a conversion rate of 10%.%
- Provided cross-marketing strategies that enhanced customer engagement and retention
- Formulated and deployed initiatives to reach corporate goals.
Buddy Manager
EduKyu Pvt. Ltd.
Kolkata
01.2021 - 12.2021
- Managed sales team of five with 15%-20% closure rate through effective client meetings
- Achieved an 11% rise in sales, yielding a 25% increase in yearly revenue.
- Provided leadership during times of organizational change or crises.
Marketing Executive
MBS INDIA PVT LTD
Kolkata
07.2016 - 03.2018
- Managed vendor and promotional partner relationships ensuring exceptional 'Below The Line' activity execution
- Executed synchronized marketing strategies and extensive sampling efforts, resulting in a 30% rise in product awareness
- Implemented activation, demos, and sampling to boost customer engagement by 25%.
Education
Master of Business Administration - Marketing
Kolkata Vidyasagar University
Kolkata, West Bengal, India07.2021
PGPBM - Marketing
Kolkata Bengal Institute of Business Studies
Kolkata, West Bengal, India07.2021
Bachelor of Science (Honours) - Zoology
Kolkata University of Calcutta
Kolkata, West Bengal, India06.2017
Skills
- Proficient in Client Management Systems
- Consumer Insights Research
- B2B Lead Generation
- Strategic Management Consultation
- Client Relationship Management
- Customer Interaction Coordination
- Client Onboarding Process
- Expertise in Product Presentations
- Strategic Campaign Oversight
- Strategic Business Development
- Project Delivery Management
- Client Engagement
Certification
- Become A Sales Representative, LinkedIn, 10/01/20, This certification has given me a good foundation in sales, allowing me to generate revenue development, develop great client connections, and contribute to the overall success of the sales team.
- Marketing Analytics, University of Virginia, Darden School of Business, 04/01/20, This certification focuses on the skills and knowledge obtained from the certification, specifically how it improves your ability to drive results in a marketing analytics capacity.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureCareer advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
CRM
Interests
Long Drives
Nature Photography
Travel vlogging
Timeline
Customer Success Specialist
Step To Strategy Software Consulting Pvt. Ltd.
02.2024 - 10.2024
Senior Executive, Business Development
2COMS Consulting Private Limited
08.2022 - 09.2023
Senior Executive, Business Development
Unacademy
01.2022 - 05.2022
Buddy Manager
EduKyu Pvt. Ltd.
01.2021 - 12.2021
Marketing Executive
MBS INDIA PVT LTD
07.2016 - 03.2018
- Become A Sales Representative, LinkedIn, 10/01/20, This certification has given me a good foundation in sales, allowing me to generate revenue development, develop great client connections, and contribute to the overall success of the sales team.
- Marketing Analytics, University of Virginia, Darden School of Business, 04/01/20, This certification focuses on the skills and knowledge obtained from the certification, specifically how it improves your ability to drive results in a marketing analytics capacity.
Master of Business Administration - Marketing
Kolkata Vidyasagar University
PGPBM - Marketing
Kolkata Bengal Institute of Business Studies
Bachelor of Science (Honours) - Zoology
Kolkata University of Calcutta
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