Summary
Overview
Work History
Education
Skills
Accomplishments
COMMUNICATION
Timeline
Awards
Extra-Curricular Activities
Generic

GERARD MENEZES

Kolkata,West Bengal

Summary

My aim as an experienced management professional would be to focus and accomplish the set company goals and consistently review processes in favor of the company to improve efficiency and attain excellence

Overview

26
26
years of professional experience

Work History

Regional Manager- Base Operations

Air India
01.2023 - Current
  • Managed the set up of Infra & Base processes post the Tata takeover.
  • Coordinated with relevant stakeholders/verticals to streamline SOP's for efficiency & crew satisfaction.
  • Led initiatives to enhance operational efficiency across bases.
  • Oversaw the Base Ops, Non Availability, Admin functions & Base Team setup initially.
  • Part of the Cabin Crew recruitment team for extensive hiring.
  • Enhanced team performance by providing regular coaching and performance feedback to team members.
  • Increased crew satisfaction with timely resolution of escalated issues and proactive communication on relevant updates.
  • Cultivated positive rapport with Crew to boost morale and promote employee retention.
  • Initiated monthly meet's with Crew for feedback & suggestions.
  • Oversaw engagement activities across bases.
  • Monitor trends ( Non availability/NPS) for corrective action.

Assistant GM

SpiceJet Ltd
09.2021 - 01.2023
  • Mentored & motivated Regional Base teams members to achieve challenging business goals.
  • Resolved problems promptly to elevate employee satisfaction.
  • Motivated and disciplined employees to maximize performance.
  • Collaborated with HR/Dept for process/policy formulation
  • Spearheaded engagement activities for Bases.

Regional Manager- Base Operations/Crew Welfare

SpiceJet Ltd
03.2019 - 08.2021
  • Spearheaded routine ops and initiatives for regional Base Teams.
  • Assessed each location’s individual & team strength to determine best methods to improve results with minimal manpower.
  • Supported the Crew/teams during challenging period's.
  • Collaborated with HR/Dept's for formulation & implementation of SOP's
  • Coordinated with stakeholders for
  • Fostered relationships with key stakeholders to drive collaboration and improve passenger & Crew satisfaction.
  • Enhanced team performance by providing regular coaching and performance feedback to Crew and team members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Asst/Base Manager

SpiceJet Ltd
06.2012 - 02.2019
  • Interaction with internal/external customers to build connections/relationships.
  • Suggested procedures to improve operational quality & team efficiency
  • Assisted in recruiting & training of team members.
  • Mentored team members to enhance professional development & accountability in the workplace.
  • Developed loyal & satisfied employee base through proactive management of the team.

Inflight Executive

Jet Airways India Ltd
05.2003 - 05.2012
  • Maintained current knowledge of personal strengths & competency of Safety & Service
  • Participated in team building activities to enhance working relationships.

Customer Service Assistant

Jet Airways India Ltd
12.1999 - 05.2003

Education

B.Com -

St Xavier’s College
Kolkata
04.1998

ISC -

St Jame’s School
Kolkata
03.1995

Skills

  • Result oriented
  • Leadership and Team Management
  • Communication & Interpersonal skills/Customer focused
  • Positivity & ability to navigate challenges
  • Operational management
  • Attention to detail
  • Decision-making

Accomplishments

  • Recruited as Base Trainer in 2009 after successfully undergoing a Base Trainer workshop with Jet Airways.
  • Successfully underwent Supervisory Skill training & Executive Leadership workshop with Jet Airways.

COMMUNICATION

English and Hindi

Timeline

Regional Manager- Base Operations

Air India
01.2023 - Current

Assistant GM

SpiceJet Ltd
09.2021 - 01.2023

Regional Manager- Base Operations/Crew Welfare

SpiceJet Ltd
03.2019 - 08.2021

Asst/Base Manager

SpiceJet Ltd
06.2012 - 02.2019

Inflight Executive

Jet Airways India Ltd
05.2003 - 05.2012

Customer Service Assistant

Jet Airways India Ltd
12.1999 - 05.2003

B.Com -

St Xavier’s College

ISC -

St Jame’s School

Awards

Awarded “Best Trainee Award” by Spice Jet India Limited on the basis of Trainers feedback, Successfully underwent a SMS Train the Trainer workshop with Spicejet ltd.

Extra-Curricular Activities

Represented Bengal in Rugby.

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GERARD MENEZES