Nilesh Dattatraya Garud
Sr. System Engineer
Shirur
Summary
Dynamic IT professional with extensive experience at Openview Technologies Pvt. Ltd., excelling in Windows OS installation and Active Directory management. Proven track record in troubleshooting and delivering exceptional remote support, enhancing user satisfaction. Adept at asset management and fostering effective communication, ensuring seamless IT operations for diverse environments.
Overview
4
4
years of professional experience
Work History
Sr.System Engineer
Openview Technologies Pvt. Ltd.
Pune
08.2025 - Current
- Troubleshot and updated Windows 10 and 11 operating systems to enhance system performance.
- Provided Active Directory support including user creation, deletion, and modification.
- Resolved domain-related issues, including rejoining devices to the network.
- Executed installations and managed data backup processes to ensure user data integrity.
- Delivered support for desktops, laptops, and printers to ensure operational efficiency.
- Formatted systems and managed data backup processes effectively.
- Provided end-user support to resolve technical inquiries and improve user experience.
Desktop Support Engineer
Kyndryl Solutions Pvt Ltd
Pune
11.2022 - 12.2024
- Supported onsite and remote installation, reinstallation, configuration, and troubleshooting of software and applications.
- Conducted all initial setup, from hardware to software, providing support for MS Office 365 and Outlook.
- Resolving domain rejoining, MS office, VPN, software and patches, software issues.
- Managed user account administration in Active Directory, including account creation, modification, deletion, and password resets.
- Troubleshooting windows, Outlook,MS teams, one drive,VPN, z-scalar , Wifi issues etc.
- Day to day troubleshooting for incidents and problems reported by users and timely update in the ticket logging tool.
- Provide advanced senior level technical support to internal and external customers, installs, configures, evaluates, maintains, modifies and documents desktop application.
- Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups.
- Worked on asset management like maintaining inventory and maintaining data in manage engine application.
- Assisted international clients through voice and chat support, addressing technical issues and inquiries.
IT System Engineer
Openview Technologies Pvt. Ltd.
Ranjangaon MIDC
12.2021 - 11.2022
- Managed support for over 600 users, ensuring timely resolution of IT issues.
- Troubleshot and maintained network and server issues, including LAN, Wi-Fi, link connectivity, and switches/routers.
- Installation and troubleshooting of software like office 365, office 19, office 2016, SAP, filezilla.
- Administered Active Directory by verifying user accounts and resetting passwords.
- Supported ticket resolution through Manage Engine Service Desk, enhancing user experience.
- Maintaining more than 300 devices including desktop, laptop and workstations.
- Formatting and taking data backup and also configuration of desktop and laptop, configuring user profiles etc.
- Troubleshoot, maintenance and repairing of desktop issues and also formatting and configuration of desktop and installation of softwares.
- Installation of operating system and installation and configuration of windows 11, windows 10 and windows 7.
- Assisted users remotely with issues related to Canon and TSC barcode printers.
- Worked on remote applications like Microsoft teams, Anydesk to resolved issue remotely.
Education
BE - Computer
Pune University
Vpcoe, Baramati12.2014
Skills
- Windows OS and software installation
- DNS and DHCP management
- Troubleshooting and desktop support
- Active Directory services
- Asset management
- Remote support
- Troubleshooting
Projects
Secure Image Transfer Over Internet Using Steganography, The aim of project is to encrypt data i.e. hide data over an image using Steganography. We conclude here by saying that Steganography provide us a protection for secrete data transformation over internet.
Disclaimer
The above mentioned details are true to the best of my knowledge and kindly consider my application details and provide me an opportunity to serve in your organization.
Timeline
Sr.System Engineer
Openview Technologies Pvt. Ltd.
08.2025 - Current
Desktop Support Engineer
Kyndryl Solutions Pvt Ltd
11.2022 - 12.2024
IT System Engineer
Openview Technologies Pvt. Ltd.
12.2021 - 11.2022
BE - Computer
Pune University