Nilesh Patel
Deputy Manager - Customer Service Department
Ahmedabad
Summary
Dynamic professional with extensive experience at La-Gajjar Machineries Private, excelling in process improvement and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency through innovative strategies and technical troubleshooting. Adept at driving projects to success while fostering collaboration across teams.
Overview
16
16
years of professional experience
Work History
Dy. Manager
La-Gajjar Machineries Private
Ahmedabad
07.2024 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Check customers complain data and solve the problem of customer
- Resolve complain in 06 to 24 Hours and improve TAT Performance
Zonal Service Engineer
La-Gajjar Machineries Private
06.2013 - 07.2024
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Service Engineer
La-Gajjar Machineries Private
07.2011 - 06.2013
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
Supervisor
La-Gajjar Machineries Private
10.2009 - 07.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Wireman
La-Gajjar Machineries Private
04.2009 - 09.2009
- Improved wire installation efficiency by implementing precise measuring techniques and using specialized tools.
- Utilized advanced troubleshooting techniques to identify root causes of circuit failures quickly remediating them to prevent future occurrences.
- Optimized work processes by efficiently organizing materials, tools, and equipment for each project phase.
- Conducted thorough inspections of completed wiring installations, ensuring quality control and adherence to safety regulations.
Education
ITI Wireman - ITI
KuberNagar ITI
Ahmedabad 04.2001 -
Skills
Process improvement
Project management
Data analysis
Customer service
Technical troubleshooting
Team leadership
Timeline
Dy. Manager
La-Gajjar Machineries Private
07.2024 - Current
Zonal Service Engineer
La-Gajjar Machineries Private
06.2013 - 07.2024
Service Engineer
La-Gajjar Machineries Private
07.2011 - 06.2013
Supervisor
La-Gajjar Machineries Private
10.2009 - 07.2011
Wireman
La-Gajjar Machineries Private
04.2009 - 09.2009
ITI Wireman - ITI
KuberNagar ITI
04.2001 -
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