Nilofer Kaware

Muthoot Finance

Navi Mumbai

12.2019 - Current

Handling a team of 6 people. Guide them, and train them for the best customer services. Managing Complete Branch operational activities.
Handling the whole gamut of loan processing activities.
Estimating the value of ornaments through proper analysis and understanding the market trends.
Verifying and ensuring the authenticity of customers through proper verification of KYC documents and records.
Ensure the Target of New Loans, Interest Collection and all other products is achieved.
Responsible to keep the NPA Ratio below 2%. Identifying the accounts which have the potential to become NPA. Send reminders to the customer for paying the interest, and meet them personally if required.
Planning & implementing innovative business strategies to initiate and control finance, projected towards specified goals to maximize profitability.
Report periodic MIS reports to the management for further review and actionable.
Support the launch of new products and services as per the consumer banking business plan.
Conduct regular meetings to provide feedback on customer/ products issues in order to facilitate action plans for market tracking.
Imparting training to all new Branch employees.
Ensure discipline & decorum are maintained in the office.
Offering friendly and efficient service to customers, and handling challenging situations with ease.
Build and maintain effective communication skills with all Departments.