Rakesh Mishra
Sitapur
Summary
Branch Head experienced in team leadership, operational efficiency, and customer satisfaction. Implemented training programs and customer service protocols to drive profitability and enhance client relationships. Focused on fostering a collaborative team environment to achieve operational goals and improve customer experiences.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Branch Head
Concept car
Sitapur
11.2010 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Led daily operations to ensure smooth branch functionality.
- Implemented customer service protocols to improve client satisfaction.
- Oversaw inventory management to maintain adequate stock levels.
- Reviewed inventory levels to ensure an adequate supply of merchandise was available at all times.
- Maintained accurate records of transactions processed by the branch on a daily basis.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Managed staff schedules and coordinated team assignments effectively.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Developed training programs for new employees to enhance skills.
- Grew business banking relationships through proactive outreach.
- Promoted new products or services offered by the branch through various channels such as print media, social media.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Assisted with recruitment efforts for positions within the branch when needed.
- Collaborated with upper management to align branch goals with company strategy.
- Collaborated with other branches within the organization on projects or initiatives that benefit all locations.
- Implemented cost-saving measures that resulted in increased profitability for the branch.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed financial statements and prepared reports on budget performance for senior management.
- Coordinated preparation of external audit materials and external financial reporting.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Ensured compliance with local laws, regulations, and safety standards at all times.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Education
RBSBS Inter College
Sitapur Bachelor of Arts - Hindi
Gandhi Digrree College Sidhauli
Sitapur 07.1995 - 08.1998
Skills
- Staff management
- Customer relationship management
- Financial reporting
- Inventory control
- Sales strategy development
- Operational efficiency
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Sales management
- Operations management
- Strong interpersonal skills
- Staff training
- Resourceful nature
- Excellent time management skills
- Decision-making
- Strong team-builder
- Client relationship management
- Revenue generation
- Relationship building and management
- Customer service
- Public speaking
- Documentation
- Community relations
- Client acquisition
- Verbal/written communication
- Customer relationships
- Excellent communication skills
- Staff supervision
- Performance reviews
- Team management
- Sales strategy
References
References available upon request.
Timeline
Branch Head
Concept car
11.2010 - Current
Bachelor of Arts - Hindi
Gandhi Digrree College Sidhauli
07.1995 - 08.1998
RBSBS Inter College