NILOY PODDER

Dynamic logistics professional with extensive experience at Flipkart India Pvt Ltd, excelling in process improvement and conflict resolution. Proven track record in managing large teams and optimizing operations, handling over 2.5k shipments daily. Proficient in ERP systems and committed to delivering exceptional customer service.

Currently working with Delivery LTD as manager, working with 250 MP team on a avg of 2lac 50 k shipments daily basis

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

• English
• Hindi
• Bengali
• English
• Hindi

• Date of Birth: 06/22/90
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Playing cricket
• Listening to music

• Team lead of outbound process of Market Place E commerce shipments (First Mile) in pan India.
• Return to origin (RTO) Operation handle experience.
• 3PL (Third party vendor) operation handle experience like (Blue Dart & DHL & Delhivery, Ecom, Shadofax).
• IRT (Issue resolution team) data and issue related worked in E commerce shipments.
• Transportation worked experience handle all kind of transportation work in AIR and SURFACE.
• Prepare pending related data as per ECOMMERCE shipments daily basis and sending report.
• Vendor transport management.
• Self-truck management, Vendor Truck management, self-truck pilot management.
• GPS tracking of the vehicles for Pan India.
• Line Haul process management and maintain all kind of outbound process in pan India basis.
• Working with grocery segment for outbound process of First & Middle mile.
• Customer escalation management, lost identification & damage control.