NIMESH PATEL
Silvassa
Summary
IT Support / Desktop Support Engineer with 2+ years of experience providing enterprise IT support in corporate and manufacturing environments. Strong expertise in Windows & macOS support, Active Directory, desktop troubleshooting, LAN/Wi-Fi networking, endpoint security, and ticket-based incident management. Currently supporting business-critical operations at Hindustan Unilever Limited (HUL) through Ramcom Technology. Known for quick issue resolution, SLA adherence, and excellent end-user support.
Overview
2
2
years of professional experience
Work History
IT Support Engineer (L2)
Ramcom Technology – Client: Hindustan Unilever Limited (HUL)
09.2024 - Current
- Provide Level 1 & Level 2 IT support to corporate users in a production environment
- Troubleshoot hardware, OS, application, printer, and network issues
- Perform Active Directory user management (account creation, password reset, access rights)
- Configure and troubleshoot LAN & Wi-Fi connectivity
- Install, update, and support business-critical applications
- Ensure endpoint security compliance and antivirus updates
- Coordinate with OEM vendors for hardware replacement and repairs
- Deliver onsite & remote support while meeting SLA targets
Executive Engineer – Desktop Support (L2)
Ramcom Technology
01.2024 - 08.2024
- Provided desktop & technical support to end users
- Diagnosed and resolved hardware, software, and OS issues
- Supported IT hardware & software deployment
- Assisted with system and basic network administration
- Maintained inventory records and vendor coordination
- Delivered onsite & remote support with strong customer focus
Education
B.Tech - Information Technology
Parul Institute of Technology
01-2021
Skills
- Incident & request handling (ServiceNow / ticketing tools)
- Remote support (Ultra viewer, AnyDesk, TeamViewer)
- Operating Systems
- Networking & Security
- LAN & Wi-Fi troubleshooting
- VLAN support
- Endpoint security & antivirus monitoring
- Printer, scanner & peripheral support
- IT asset & inventory management
- Vendor coordination
- Firewall management
- Help desk support
LANGUAGES
English
Hindi
Gujarati
Timeline
IT Support Engineer (L2)
Ramcom Technology – Client: Hindustan Unilever Limited (HUL)
09.2024 - Current
Executive Engineer – Desktop Support (L2)
Ramcom Technology
01.2024 - 08.2024
B.Tech - Information Technology
Parul Institute of Technology